Customer Support Specialist

1 day ago


Calamba, Calabarzon, Philippines beBeeCustomerSupport Full time $40,000 - $60,000
Job Summary

We are seeking a skilled Customer Support Specialist to join our team. The ideal candidate will have excellent communication skills and the ability to provide top-notch support via chats and emails.

Key Responsibilities:
  • Provide exceptional customer support via live chats and emails
  • Build long-lasting relationships with customers through active listening and empathy
  • Meet performance metrics by delivering timely and effective support
  • Stay up-to-date with industry-leading technology to improve efficiency and effectiveness
  • Work securely with sensitive customer information in compliance with industry standards
Requirements:
  • Excellent upper intermediate language skills in Chinese and English
  • At least 6 months of experience in customer-facing roles, preferably in the crypto field
  • Proficiency in live chats, emails, and CRM systems such as Salesforce or Zendesk
  • Strong analytical and research skills to resolve complex issues
  • Positive and responsible attitude towards work and customers
Preferred Qualifications:
  • Experience working with customer data and analytics tools
  • Familiarity with project management methodologies and agile workflows
Benefits:

As a Customer Support Specialist, you will enjoy a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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