Customer Service Advocate

2 days ago

Calamba, Calabarzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Customer Experience Specialist

This is a fantastic opportunity to contribute to high-impact projects with some of the world's most iconic brands. As a Customer Experience Specialist, you'll be responsible for delivering exceptional service to our clients' customers.

Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow established protocols while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

We offer a comprehensive benefits package, including HMO coverage, dental coverage, and allowances for meals, clothing, laundry, and rice. Our compensation packages are competitive and designed to grow with you over time.

  • HMO Coverage plus a dependent
  • Dental Coverage and in-house dental assistance
  • Allowances for meals, clothing, laundry, and rice
  • Career growth and learning opportunities
  • Performance and loyalty bonuses
  • In-house disinfection practices; opportunities for growth and promotion
  • Employee shuttle services; company retreats and off-site events
Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and headset. May need to move objects and lift up to forty (40) pounds in occasional tasks.

Conditions of Employment
  • Must be authorized to work in the country where the job is based.
  • Willingness to submit to background/security investigations and drug screening as a condition of employment.
Equal Opportunity Employer

We embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment are based on merit and qualifications. We maintain a work environment free from discrimination and harassment.

About Us: We provide BPO, IT services, staff augmentation, and related solutions to help customers take on CX and DX challenges.

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