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Business Process Improvement Specialist

1 week ago

Surigao City, Caraga, Philippines Genpact Full time

About the Job

As a Business Process Improvement Specialist at Genpact, you will have the opportunity to make a meaningful impact on our operations and contribute to our mission of shaping the future.

Your Key Accountabilities

  1. Develop and implement process improvement initiatives to enhance operational efficiency.
  2. Review team member work to ensure compliance with our policies and procedures.
  3. Monitor and report quality metrics, identifying areas for improvement.
  4. Collaborate with the training team to identify knowledge and skill gaps among agents.
  5. Investigate escalated issues to understand root causes and implement corrective actions.
  6. Provide feedback and coaching to personnel as needed.

What We Offer

At Genpact, we offer a dynamic and inclusive work environment, with opportunities for growth and development.