Process Improvement Specialist

ResponsibilitiesProvide Exceptional Support: Address customer inquiries and resolve issues promptly, ensuring high-quality service delivery.Oversee Day-to-Day Operations: Ensure smooth functioning of the service desk and collaboration with team members to identify and implement process improvements.Analyze Customer Feedback: Monitor and analyze feedback to...

Job ProfileWe are looking for a detail-oriented Process Improvement Analyst to join our team at Genpact. In this role, you will be responsible for analyzing and improving business processes to increase efficiency and reduce costs.Key ResponsibilitiesAnalyze existing business processes to identify areas for improvement.Develop and implement process...

Customer Service ExcellenceWe are seeking a highly skilled Process Associate, Customer Service, to join our team. In this role, you will be responsible for providing exceptional customer service experience to existing clients by resolving inquiries promptly and efficiently.Key ResponsibilitiesSupport one of the biggest financial banks in the world by...

Job OverviewWe are seeking a highly skilled Business Process Specialist to join our team at Genpact. In this role, you will be responsible for developing and implementing efficient business processes that drive customer satisfaction and operational excellence.Key ResponsibilitiesDevelop and maintain strong relationships with internal stakeholders to...

Qualifications We Seek In YouRelevant experience required (voice or non-voice)Good communication (written and oral) and presentation skillsComfortable presenting to group and providing coaching/feedbackWorking knowledge of Microsoft Office Applications (Word, PowerPoint, Excel)High Energy and Commitment levelsSelf-driven and self-motivatedGood problem...

About the RoleAt Genpact, we are seeking a talented Process Developer to join our team. As a key member of our organization, you will play a crucial role in ensuring the quality of our services.Responsibilities:Monitor and report agent-wise and team-level quality to ensure compliance with our policies.Conduct calibration and perform fraud and compliance...

Key QualificationsRelevant experience required in voice or non-voice environments.Excellent communication, presentation, and coaching skills.Working knowledge of Microsoft Office applications (Word, PowerPoint, Excel).Additionally, high energy levels, self-driven nature, good problem-solving skills, and flexibility are preferred qualifications.

Job OverviewThis is an exciting opportunity for a skilled Senior Manager to join our team in driving digital transformation initiatives. You will work closely with cross-functional teams to develop and implement effective solutions, drive process excellence, and collaborate with stakeholders to identify business needs and...

Job OverviewWe are seeking a highly motivated Business Analyst - Process Optimization to join our team at Genpact. As a key member of our operations team, you will play a critical role in improving the efficiency and effectiveness of our customer service processes.

Job Description - Process Developer (HMS056759)Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit...

We are seeking a skilled Process Expert Associate to join our team at Genpact. In this role, you will be responsible for providing outstanding customer service experience to American consumer credit card customers.Key QualificationsAt least High School/Senior High School graduate; College graduate is preferred.Able to demonstrate understanding and improve...

Join Genpact as a Process Developer and contribute to creating a world that works better for people. This exciting opportunity offers the chance to work on diverse projects, develop expertise in customer service, and collaborate with a talented team of professionals.Responsibilities:Work closely with clients to identify and resolve issues, leveraging your...

Job SummaryWe're seeking an experienced customer support specialist to join our team as a Process Developer, Customer Care. In this role, you'll be responsible for providing exceptional customer service experience to clients of one of the largest retail stores in the world. You'll work closely with our team to resolve client inquiries at the first point of...

Job Description - Process Developer (BFS041316)Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit...

BAQs:Bachelors / or associate degree.1+ year of IT Service Desk/Help Desk experience in a 24x7 operations with an Associate's Degree.2+ years of IT Service Desk/Help Desk experience in a 24x7 operations with a HS Diploma.Experience in use of Service Desk voice, email, chat and ticketing tools.Job SummaryWe are seeking a Senior Process Executive - CHD with 0...

Job Description - Process Developer (CPG057293)Process Developer - CPG057293Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our...

Job Description - Process Developer (CPG057295)Process Developer - CPG057295Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our...

Job Description - Process Developer (BFS041316)Process Developer - BFS041316Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our...

Job Description - Process Developer (CPG057294)Process Developer - CPG057294Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our...

Job Description - Process Developer (BFS042851)Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit...