Customer Support Specialist

3 days ago

Cainta, Calabarzon, Philippines beBeeTechnical Full time ₱1,000,000 - ₱1,200,000
Job Summary

MCI is a leading Business Process Outsourcing company specializing in delivering tailored solutions to meet diverse client needs. With a commitment to excellence and innovation, MCI has established itself as a trusted partner in the industry.

We're seeking skilled and customer-focused technical support representatives to provide technical assistance and troubleshooting support for various clients across industries. In this role, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

Candidates must have prior call center experience and reside within a reasonable distance of our office. You'll also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • Strong proficiency in English, both written and spoken
  • Work-from-home experience

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Candidate Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

What You Can Expect from Us

Our compensation and benefits packages are designed to be competitive and to grow with you over time. We offer a variety of benefits and incentives to support and reward our team members.

Benefits include:

  • HMO Coverage plus a dependent
  • Rank & File: ₱100,000 coverage
  • Supervisors/Managers: ₱120,000 coverage
  • Dental Coverage with in-house dental assistance worth ₱5,000
  • Free meals during training
  • Career growth and learning
  • Allowances for rice, clothing, and meals
  • Performance and loyalty bonuses
  • Disinfection and safety measures in the workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Social opportunities and recognition rewards
Other Requirements

This job operates in a professional office environment. The role is largely sedentary and involves long periods of computer and headset use. May need to move or lift up to forty (40) pounds occasionally.

Conditions of Employment
  • Must be authorized to work in the country where the job is based
  • Must be willing to submit to up to a LEVEL II background and/or security investigation with a fingerprint. Offers are contingent on results.
  • Must be willing to submit to drug screening. Offers are contingent on results.

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