Customer Support Service Lead

19 hours ago

Cainta, Calabarzon, Philippines beBeeCustomerSupport Full time $70,000 - $85,000
Job Overview

The Customer Support Team Lead role plays a crucial part in developing and leading our client's Customer Support Team. This position is responsible for overseeing day-to-day support operations, guiding support specialists, and ensuring clients and users receive top-tier service.

Daily Support Operations
  • Manage and develop a team of customer support specialists to deliver exceptional client experiences
  • Oversee ticket management, call queues, and escalations on a daily basis
  • Monitor team performance, set KPIs, and ensure consistent service levels are met
Required Skills and Qualifications
  • Professional English fluency and experience using Salesforce
  • Strong leadership, coaching, and motivational skills to drive team growth and accountability
  • Minimum 3 years of customer support experience with at least 1 year in a supervisory or team lead role
  • Strong organizational, multitasking abilities, and excellent communication and interpersonal skills
Benefits and Working Conditions

This role may require occasional evening or weekend work to accommodate different time zones or meet project deadlines. If you are passionate about delivering exceptional customer support, have a keen interest in business process outsourcing, and thrive in a dynamic environment, we invite you to apply for this position.

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