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Leader in Workforce Optimization

2 weeks ago

Quezon City, National Capital Region, Philippines Neksjob Philippines Full time
Job Overview

Neksjob Philippines is seeking a seasoned Workforce Services Manager to lead our WFM, AP, and QA functional teams. The successful candidate will drive operational efficiency, manage cost structures, and develop strategic initiatives to deliver exceptional results.

About This Opportunity

We are looking for a talented individual with expertise in workforce management, who can leverage their knowledge to optimize our operations. The ideal candidate will possess strong leadership skills, with a proven track record of driving efficiency and growth.

Key Responsibilities
  1. Lead Operational Efficiency: Drive continuous improvement initiatives to enhance service delivery and reduce costs.
  2. Manage Functional Teams: Provide direction to the WFM, AP, and QA teams, ensuring they meet operational goals and objectives.
  3. Pursue Strategic Initiatives: Develop and implement strategies to expand our service offerings and improve customer satisfaction.
Requirements
  • Bachelor's degree
  • 8-12 years of experience in Workforce Management
  • Strong leadership skills
  • Expertise in forecasting and scheduling practices