Workforce Services Senior Manager

4 days ago


Mandaluyong City, National Capital Region, Philippines Neksjob Corporation Full time
The Workforce Services Senior Manager will be responsible for overseeing and managing the Workforce Management (WFM), AP, and QA functional teams, ensuring seamless operations across all areas of responsibility.

RESPONSIBILITIES:

- Manage the cost structure and budget for the WFM, AP, and QA functions.

- Support Command Center leads in sales and RFP activities, including development of sales materials, proposals, demos, and site tours.

- Identify opportunities to expand the WFM, AP, and QA service offerings into new contracts and accounts.

- Ensure timely and effective delivery across all contracts and service-level agreements (SLAs).

- Drive initiatives to reduce the cost to serve while seeking opportunities to optimize the shared services model.

- Lead efforts to industrialize and standardize processes across contracts, ensuring operational efficiency.

OTHERS:

- Project Shift Schedule: Mid Shift

- Project Rest Days: Weekends Off

- Location: Mandaluyong

SKILLS AND QUALIFICATIONS:

- 15+ years of experience, with a minimum of 7 years in leadership roles (managing managers or senior managers).

- Comprehensive expertise in Workforce Management (WFM)*, including RTA, Forecasting, Scheduling, and Capacity Planning.

- Proficiency in manual and tool-based forecasting, scheduling, and capacity planning — capable of building these processes from scratch.

- Strong strategic and operational skills with experience in managing service delivery in BPO or shared services environments.

- Excellent financial acumen with a focus on budget management and cost optimization.

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