Capacity Planner

3 days ago


Quezon City, National Capital Region, Philippines UnifyCX Full time

UnifyCX Quezon City, National Capital Region, Philippines

Capacity Planner

As the Capacity Planner, you will play a critical role in workforce planning and forecasting, ensuring optimal staffing levels to meet business needs. You will accurately forecast short- and long-term workforce requirements, manage and analyze data sets, and align resources within contractual obligations. You will continuously refine forecasting models, incorporate industry best practices, and develop workforce scenarios to address market changes, technological advancements, and business disruptions.

The position will be based in our Philippine call center in Pasig City. In this role you will:

  1. Develop and maintain capacity planning models to forecast resource requirements.
  2. Evaluate potential risks and opportunities of inputs into our model, to inform planning decisions.
  3. Monitor performance against planned capacity levels and adjust plans as needed, while holding stakeholders accountable to the accuracy of inputs into the plan.
  4. Collaborate with the vendor delivery team and stakeholders to gather information and align planning efforts with the company's business goals.
  5. Communicate planning results and recommendations to senior leadership and stakeholders.
  6. Serve as a strategic partner in our intake process, providing subject-matter expertise support for any requests affecting workforce.

Who You Are:

To be considered, candidates are expected to have the following:

Required Qualifications:

  1. At least 2 years of scheduling and capacity experience.
  2. Knowledgeable in IEX (preferred).
  3. Expert in LATAM labor law (for scheduling restrictions).
  4. Excellent analytical, organizational, and communication skills.
  5. Problem-solving ability.

Preferred Qualifications:

  1. Typically, 3-5 years of experience working in a BPO environment or in a similar capacity in operations management.
  2. Experience in Resource Planning or Workforce Management: This involves understanding the demand and supply for labor and resources.
  3. Proven ability to predict future resource needs based on historical trends, seasonal demands, and service levels.
  4. A good track record of utilizing data for planning and decision-making, particularly in a high-volume, dynamic environment.
  5. Ability to interpret complex data, identify trends, and make actionable decisions.
  6. Ability to assess situations, identify problems, and develop and implement solutions.
  7. Ability to communicate effectively with various stakeholders, including operations teams, senior management, and clients.
  8. Experience in managing multiple projects with different priorities and timelines.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Business Consulting and Services

#J-18808-Ljbffr
  • Capacity Planner

    3 days ago


    Quezon City, National Capital Region, Philippines TaskUs Full time

    Key Skills and QualificationsHigh attention to detail, good analytical skills, and strong numerical literacy.Must be highly organized; and someone who can navigate well in MS Word, MS Excel, MS Powerpoint and other database generating applications.Possessing added knowledge in using GoogleSuites is a definite plus.Ability to read trends and project those...

  • Workforce Planner

    4 days ago


    Quezon City, National Capital Region, Philippines TaskUs Full time

    TaskUs Quezon City, National Capital Region, PhilippinesWorkforce Planner3 days ago Be among the first 25 applicantsAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based...


  • Quezon City, National Capital Region, Philippines UnifyCX Full time

    About the RoleWe are looking for a talented Capacity Planner to lead our workforce planning efforts. The ideal candidate will have experience in resource planning, forecasting, and data analysis, as well as excellent problem-solving and communication skills.You will be responsible for developing and maintaining capacity planning models, evaluating potential...


  • Quezon City, National Capital Region, Philippines UnifyCX Full time

    Job OverviewUnifyCX is seeking a highly skilled Capacity Planner to join our team. As a key member of our workforce planning function, you will play a critical role in ensuring optimal staffing levels to meet business needs.The successful candidate will have a strong analytical background, excellent communication skills, and the ability to work effectively...


  • Mandaluyong City, National Capital Region, Philippines Chubb Full time

    About the RoleThis position is responsible for managing multiple responsibilities including regular reporting and general administration in a tech environment. The IT Portfolio Analyst will play a crucial role in the execution of IT Strategic Portfolio Management activities.The main responsibilities cover supporting Compliance & Analytics of Governance &...


  • Mandaluyong City, National Capital Region, Philippines Chubb Full time

    About the JobThis role lends itself to an experienced IT Portfolio Analyst who has experience working in a tech environment managing multiple responsibilities including regular reporting and general administration. The IT Portfolio Analyst will play a crucial role in the execution of IT Strategic Portfolio Management activities.The main responsibilities...


  • Mandaluyong City, National Capital Region, Philippines Chubb Full time

    Chubb Mandaluyong, National Capital Region, PhilippinesThe IT Portfolio Analyst plays an important role in the execution of the IT Strategic Portfolio Management activities.The main responsibility covers supporting the Compliance & Analytics of Governance & Insights throughout the IT SPM lifecycle, including but not limited to: Portfolio Health, Benefits...


  • Cebu City, Central Visayas, Philippines UnitedHealth Group Full time

    Job SummaryThe Capacity Planner role at UnitedHealth Group involves analyzing and interpreting data to drive operational and business planning decisions. The ideal candidate will possess excellent analytical and communication skills, with experience in Workforce Management (WFM) software and complex data analysis.Main Responsibilities:Analyze and review...

  • Capacity Planner

    21 hours ago


    Antipolo City, Calabarzon, Philippines TaskUs Full time

    Job DescriptionA Workforce Management Lead at TaskUs is responsible for ensuring that staff optimization is achieved by having adequate resources to meet demand. They must have a thorough understanding of WFM efficiency metrics and the ability to read trends and project them into future forecasts.This role requires coordination with operations, clients, and...


  • Davao City, Davao, Philippines Sutherland Full time

    Sutherland is seeking an attentive and goal-oriented person to join us as a Workforce/Resource Planner. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youResource Planner in this role get to:Support the Team:...

  • Workforce Planner

    24 hours ago


    Antipolo City, Calabarzon, Philippines TaskUs Full time

    Workforce Planner | AntipoloApply to locations: Antipolo, Rizal, PhilippinesPosted on: YesterdayTime left to apply: End Date: November 30, 2024 (30+ days left to apply)Job Requisition ID: R_2410_14827About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its...

  • Material Planner

    11 hours ago


    Cavite City, Calabarzon, Philippines Advanced Energy Industries, Inc. Full time

    Material PlannerAbout Advanced EnergyAdvanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are...


  • Antipolo City, Calabarzon, Philippines TaskUs Full time

    Capacity PlanningA Capacity Planner at TaskUs is responsible for ensuring that there are adequate resources to meet demand. They must have a thorough understanding of WFM efficiency metrics and the ability to read trends and project them into future forecasts. The ideal candidate should possess high attention to detail, good analytical skills, and strong...


  • Quezon City, Philippines Nabati Philippines Full time

    JOB RESPONSIBILITIES ● Successfully communicate forecast and inventory estimations to management. ● Monitor and report on important changes in sales forecasts and inventory movement trends. ● Analyze and evaluate the supply plan and net dispatch requirements to satisfy customer needs mastering network complexity and taking into account the supply...


  • Quezon City, Philippines Nabati Philippines Full time

    JOB RESPONSIBILITIES ● Successfully communicate forecast and inventory estimations to management. ● Monitor and report on important changes in sales forecasts and inventory movement trends. ● Analyze and evaluate the supply plan and net dispatch requirements to satisfy customer needs mastering network complexity and taking into account the supply...

  • Supply Chain Manager

    10 hours ago


    Cavite City, Calabarzon, Philippines Advanced Energy Industries, Inc. Full time

    Advanced Energy Industries, Inc. is a leading provider of precision power and control technologies for the semiconductor and industrial manufacturing industries.We are seeking a highly skilled Material Planner to join our team. The successful candidate will be responsible for developing and implementing production plans that meet customer requirements and...

  • WFM Lead

    1 week ago


    Cebu City, Central Visayas, Philippines RecruiterPH Full time

    Work set-up: Night and shifting schedule, work onsiteLocation: CebuSalary range: 35K - 40KRequirements:• Excellent communication skills• Has good analytical skills for MIS & number crunching;• Must have 2-5 years RTA/ MIS experience in a BPO setting• Has knowledge and experience using WFM Tool Competency (IEX, eWFM , etc…)• Can start ASAP...


  • Antipolo City, Calabarzon, Philippines Movate Full time

    Movate is looking for an experienced workforce manager to lead our workforce management efforts.About the JobThis role will involve generating reports and analyzing metrics and trends to provide insight to management on potential future needs, opportunities, and strategies to improve performance.The successful candidate will be responsible for managing...

  • WFM Lead

    3 weeks ago


    Cebu City, Central Visayas, Philippines RecruiterPH Full time

    Work set-up: Night and shifting schedule, work onsiteLocation: CebuSalary range: 35K - 40KRequirements:• Excellent communication skills• Has good analytical skills for MIS & number crunching;• Must have 2-5 years RTA/ MIS experience in a BPO setting• Has knowledge and experience using WFM Tool Competency (IEX, eWFM , etc…)• Can start ASAP...


  • Cavite City, Calabarzon, Philippines Advanced Energy Industries, Inc. Full time

    At Advanced Energy Industries, Inc., we are committed to delivering innovative solutions for our customers.Our Material Planner plays a critical role in ensuring the timely delivery of quality products by planning, scheduling, and coordinating production materials.Responsibilities:Develop and implement production plans that meet customer requirements and...


  • Cavite City, Calabarzon, Philippines Advanced Energy Industries, Inc. Full time

    We are a leading provider of precision power and control technologies for the semiconductor and industrial manufacturing industries.Our Material Planner plays a critical role in ensuring the timely delivery of quality products by planning, scheduling, and coordinating production materials.Responsibilities:Develop and implement production plans that meet...

  • WFM Executive

    1 week ago


    Cebu City, Central Visayas, Philippines Recruiter PH Full time

    PRINCIPAL RESPONSIBILITIES:• Prepare and maintain headcount and capacity planners for processes assigned.• Preparing forecasts for volume, productivity and shrinkage• Preparing monthly reports for individual accounts• Validate production and non-production hiring and/or internal movements.• Analysis of scheduling outputs and recommend changes...

  • Material Coordinator

    10 hours ago


    Cavite City, Calabarzon, Philippines Advanced Energy Industries, Inc. Full time

    About Advanced Energy Industries, Inc.We are a leading provider of precision power and control technologies for the semiconductor and industrial manufacturing industries. Our mission is to enable design breakthroughs and drive growth for our customers.**Job Summary:**We are seeking an experienced Material Planner to join our team. The successful candidate...

  • WFM Executive

    4 weeks ago


    Cebu City, Central Visayas, Philippines Recruiter PH Full time

    PRINCIPAL RESPONSIBILITIES:• Prepare and maintain headcount and capacity planners for processes assigned.• Preparing forecasts for volume, productivity and shrinkage• Preparing monthly reports for individual accounts• Validate production and non-production hiring and/or internal movements.• Analysis of scheduling outputs and recommend changes...


  • Davao City, Davao, Philippines Parkhill Full time

    OverviewParkhill is looking to add a Structural Engineer-In-Training to the team. In this role you will be working alongside our MEP/S team creating innovative designs to improve our communities. This is a full-time, exempt position paid on a salary basis.Life at ParkhillAt Parkhill, Building Community is the reason we exist. We invest in extraordinary...


  • Cebu City, Central Visayas, Philippines Pepsi-Cola Products Philippines Inc. Full time

    KEY OUTLET SPECIALISTJOB PURPOSE:The position is responsible for rendering retail marketing services to specific marginal accounts in a geographically defined territory. With main accountability on driving sales productivity by means of promoting Pepsi-Cola products and building and maintaining strong relationships with retail partners to achieve sales...