Technical Support Specialist
1 month ago
Technical Support Specialist
About the Role:We are seeking a highly skilled Technical Support Specialist to join our team at Strategic Networks Inc. in BGC, Taguig. The ideal candidate will have a strong background in ticketing software and remote tools experience.
Responsibilities:- Act as the first point of contact for all customers' technical queries via inbound and outbound calls.
- Assist end-users over the phone or remotely using CMRC, Remote Desktop Connection, and Microsoft Teams.
- Provide troubleshooting assistance and escalate Level 2 concerns with dependencies to respective towers or groups.
- Create tickets, ensuring complete and verified details.
- Provide timely updates on ticket status to end-users.
- Monitor and resolve tickets raised by users via Dynamics365.
- Reset passwords and check SAP account status.
- Create accounts through KOLAH, CSO Freegoods, OCP, and AR portals.
- Install applications remotely.
- A fresh graduate with a strong background in ticketing software and remote tools experience.
- Able to work in BGC, Taguig.
- Available to start ASAP.
- Strong communication and problem-solving skills.
- Ability to work effectively in a team environment.
- An estimated salary range of PHP 30,000 - PHP 50,000 per month, depending on experience.
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
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