Technical Support Specialist

4 weeks ago


Taguig, National Capital Region, Philippines Visage Executive Search Full time

We are seeking a skilled Technical Support Specialist to join our team at Visage Executive Search. This is a fantastic opportunity for an individual who is passionate about delivering exceptional customer service and technical expertise.

About the Role

In this role, you will be responsible for providing top-notch technical support to our clients. Your primary focus will be on resolving hardware and software issues, ensuring that our customers receive timely and effective solutions.

Key Responsibilities
  • Provide technical assistance via phone, email, or remote desktop tools
  • Troubleshoot and resolve hardware and software issues
  • Utilize CRM tools to manage customer interactions and track issue resolution
  • Work collaboratively with cross-functional teams to ensure seamless service delivery
Requirements

To be successful in this role, you will need:

  • At least 1 year of experience in technical support or a related field
  • Strong knowledge of computer hardware and software
  • Excellent communication and problem-solving skills
  • Proficiency in using CRM tools and remote desktop tools such as Bomgar, TeamViewer, or LogMeIn
Benefits

We offer a competitive salary and benefits package, including:

  • Base salary: $26.5k - $31k per annum
  • Night differential: 18% of base salary
  • HMO coverage from day one
  • One free dependent after six months of employment
What We Offer

In addition to a rewarding career, we provide a supportive work environment and opportunities for growth and development. Our team is dedicated to excellence, and we strive to make a positive impact on our clients and community.



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