Technical Support Specialist
4 weeks ago
At Strategic Networks Inc., we are seeking a highly skilled Technical Support Specialist to join our team. This role involves providing exceptional customer experience by resolving technical concerns and delivering timely responses to customers.
About the RoleWe are looking for a talented individual with a ticketing software background and remote tools experience to fill this position. As a Technical Support Specialist, you will be responsible for acting as the first point of contact for all customers' queries related to technical concerns.
The ideal candidate will possess strong troubleshooting and isolation skills, enabling them to resolve issues efficiently before escalating calls to respective towers or groups. Additionally, they must be able to create tickets, verify details, and provide updates to customers on their raised concerns.
This role also involves monitoring and resolving tickets raised by users via the Dynamics365 ticketing portal, password reset, SAP account status checking, and creation of accounts through various portals.
Key Responsibilities:
- Act as the primary point of contact for customers' technical inquiries
- Resolve technical issues through troubleshooting and isolation
- Create and manage tickets, ensuring accurate details and updates
- Monitor and resolve tickets raised by users via the Dynamics365 portal
- Perform password reset and check SAP account status
- Create accounts through KOLAH, CSO Freegoods, OCP, and AR portals
We offer a competitive salary range of **Php 40,000 - Php 60,000** per month, depending on qualifications and experience. If you are a motivated and detail-oriented individual with excellent customer service skills, please apply for this exciting opportunity.
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