IT Technical Support Specialist
1 day ago
We are seeking a highly skilled IT Technical Support Specialist to join our team at Nityo Infotech. This role is ideal for individuals with a passion for technology and leadership.
**About Us**
Nityo Infotech is a dynamic company that values innovation and excellence in the field of Information Technology.
**Job Summary**
This Help Desk Lead position involves providing technical support to customers through various communication channels, including phone, email, and chat. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and the ability to work effectively in a team environment.
**Responsibilities**
- Provide technical assistance to customers via phone, email, or chat
- Troubleshoot and resolve customer issues efficiently
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain knowledge of new technologies and trends in the IT industry
**Requirements**
- 2+ years of experience in a call center or IT support role
- Bachelor's degree in Computer Science, Information Technology, or related field
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and meet productivity targets
**What We Offer**
- Competitive salary: PHP 45,000 per month
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
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