Customer Experience and Support Specialist

5 days ago


Manila, National Capital Region, Philippines MyCareer+ Full time
About MyCareer+

We are a forward-thinking organization that thrives on innovation and customer satisfaction. Our mission is to provide exceptional experiences for our customers, and we're seeking a talented individual to join our team.

Job Overview

This role offers a unique opportunity to grow your skills in customer support operations and work with cutting-edge tools like Zendesk and Airtable.

Responsibilities
  1. Deliver outstanding customer support via Zendesk, efficiently resolving issues and providing timely responses.
  2. Leverage technical tools such as Zendesk and Airtable to offer accurate and helpful solutions to customer inquiries.
  3. Collaborate closely with senior team members to develop and implement innovative technical solutions that enhance customer support processes.
  4. Contribute to projects aimed at improving support workflows and overall customer satisfaction.
  5. Utilize CRM platforms like Airtable to manage customer interactions and data effectively.
Requirements
  • Familiarity with customer support principles and practices, with a strong desire to excel in customer experience roles.
  • Experience with Zendesk or similar ticketing systems is an asset; eagerness to become proficient in these tools.
  • Excellent problem-solving skills and a passion for delivering exceptional customer experiences.
  • Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly.
  • Ability to work effectively independently and as part of a team, demonstrating a positive attitude and enthusiasm to contribute.
Estimated Salary Range:

$60,000 - $80,000 per year, depending on location and experience.

About the Role

This position is perfect for those who are passionate about delivering top-notch customer support and eager to learn and grow with our team. If you're looking for a challenging yet rewarding role that allows you to make a real impact, this might be the ideal opportunity for you.



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