Operations Specialist and Support Lead

5 days ago

Manila, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time
Job Overview

We are seeking an experienced Operations Specialist and Support Lead to join our team at BEST CAREERS AND OPPORTUNITIES. As a key member of our operations team, you will be responsible for providing exceptional technical support to clients while meeting process SLAs.

Responsibilities

The successful candidate will be tasked with supporting processes by managing transactions as per required quality standards. This includes fielding all incoming help requests from clients via telephone and/or emails in a courteous manner, documenting all pertinent end user identification information, updating own availability in the RAVE system to ensure productivity of the process, and recording, tracking, and documenting all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions.

In addition, you will be expected to follow standard processes and procedures to resolve all client queries, resolve client queries as per the SLA’s defined in the contract, access and maintain internal knowledge bases, resources, and frequently asked questions to aid in and provide effective problem resolution to clients, identify and learn appropriate product details to facilitate better client interaction and troubleshooting, document and analyze call logs to spot most occurring trends to prevent future problems, maintain and update self-help documents for customers to speed up resolution time, identify red flags and escalate serious client issues to Team leader in cases of untimely resolution, and ensure all product information and disclosures are given to clients before and after the call/email requests.

Requirements

To be considered for this role, you must have college graduate or SHS graduate with or without BPO experience, experience in call center will be an advantage, healthcare experience will be an added advantage, and decent communication proficiency is required. You should also possess behavioral - interpersonal and influence management skills, behavioral - knowledge of Customer's Culture, domain - domain knowledge/customer centricity/commitment, deliver performance parameter - measure, process: No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, pulse score, customer feedback, self-management: productivity, efficiency, absenteeism, training hours, no of technical training completed, and role purpose – The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

What We Offer

This role offers an estimated salary of PHP 35,000 - PHP 40,000 per month, depending on qualifications and experience. Additionally, we offer a range of benefits including competitive salary, opportunities for career growth and development, and a dynamic and supportive work environment.

  • Business Development Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines Industrial Support Full time

    Job TitleBusiness Development SpecialistCompany OverviewWe are Industrial Support, a leading provider of industrial solutions. Our team is dedicated to delivering exceptional service and support to our customers.SalaryThe estimated salary for this role is PHP 120,000 - 180,000 per year, depending on experience.Job DescriptionWe are seeking a highly skilled...

  • Operational Support Specialist

    3 days ago

    Manila, National Capital Region, Philippines MyCareer+ Full time

    Company OverviewWe are a dynamic company, MyCareer+, committed to delivering exceptional services. Our team is dedicated to supporting the growth and success of our clients.About the RoleWe are seeking an experienced Operational Support Specialist to join our team. This role will be responsible for providing operational support in various areas, including...

  • Executive Team Lead

    7 days ago

    Manila, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job Title: Executive Team Lead - Operations ManagerAbout the Role:We are seeking a highly skilled and experienced Executive Team Lead - Operations Manager to join our team at BEST CAREERS AND OPPORTUNITIES. As a Senior Group Lead, you will play a key role in managing a team of TLs, maintaining various matrices defined by clients, and handling customer care...

  • Technical Support Specialist and Problem Solver

    1 month ago

    Manila, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job Title: Technical Support Specialist and Problem SolverJob Summary:We are seeking a highly skilled Technical Support Specialist and Problem Solver to join our team at BEST CAREERS AND OPPORTUNITIES. As a key member of our operations team, you will be responsible for providing exceptional technical support to our clients, resolving issues efficiently, and...

  • Finance Operations Specialist

    4 weeks ago

    Manila, National Capital Region, Philippines Sagan Full time

    **Job Title:** Finance Operations SpecialistCompany Overview:Sagan is a membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We connect global talent with US-based businesses, bridging the gap between vibrant regions and leading American companies.Job OverviewWe are looking for a Finance...

  • IT Support Specialist

    7 days ago

    Manila, National Capital Region, Philippines Nityo Infotech Full time

    Nityo Infotech is seeking a highly skilled and motivated IT Support Specialist to join our team. This role plays a vital part in ensuring the smooth operation of our IT systems, providing top-notch support to end-users, and contributing to the growth and success of our organization.About Us:Nityo Infotech is a leading provider of innovative IT solutions,...

  • Administrative Support Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines Pro-hygienics Human Resources Corp. Full time

    Company Overview:Pro-hygienics Human Resources Corp. is a leading provider of administrative support services, dedicated to delivering exceptional solutions to our clients.About the Job:We are seeking an experienced Administrative Support Specialist to join our team in San Juan. This role will provide administrative assistance to our management team,...

  • Operational Excellence Specialist

    2 months ago

    Manila, National Capital Region, Philippines Neksjob Full time

    Operational Excellence SpecialistAt Neksjob, we are seeking a highly skilled Operational Excellence Specialist to drive continuous improvement initiatives across our organization. The ideal candidate will possess a deep understanding of process improvement methodologies and will be responsible for identifying opportunities to enhance operational efficiency,...

  • Client Support Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines Lexie Staffing and Business consulting Full time

    Job OverviewAt Lexie Staffing and Business Consulting, we strive to provide exceptional customer service experiences. This goal is at the forefront of our hiring process for Clients Support Specialists.We are seeking a highly skilled professional who can ensure seamless interactions with our valued clients across various communication channels including...

  • HR Operations Specialist

    7 days ago

    Manila, National Capital Region, Philippines I Want Clean Inc Full time

    Job Title: HR Operations SpecialistAbout I Want Clean IncI Want Clean Inc is a dynamic organization seeking an HR Operations Specialist to join our team. This role will play a vital part in driving the success of our company by ensuring seamless HR operations and providing high-quality support.Estimated Salary: $60,000 - $80,000 per annumAbout the JobThe HR...

  • Metro Manila Utility Support Specialist

    1 week ago

    Manila, National Capital Region, Philippines Metrojobs & Payment Solutions Inc. Full time

    About UsWe are a leading provider of innovative payment solutions, committed to delivering exceptional services to our clients.Salary and BenefitsThe estimated salary for this position is ₱25,000 - ₱35,000 per month, depending on experience. Additionally, we offer a range of benefits including medical insurance, paid time off, and opportunities for...

  • Customer Service Specialist for Global Operations

    1 week ago

    Manila, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Specialist to join our team in the Philippines. As a key member of our global operations, you will be responsible for providing exceptional customer service to our clients through effective technical support and issue resolution.Key Responsibilities:Support process by managing transactions as...

  • Technical Support Specialist

    2 days ago

    Manila, National Capital Region, Philippines Lexie Staffing And Business Consulting Full time

    Lexie Staffing And Business Consulting is seeking a dedicated IT support specialist to provide exceptional technical assistance to our customers.Key ResponsibilitiesRespond promptly to customer inquiries via various communication channels, ensuring timely resolutions to their technical issues.Diagnostics and troubleshooting of technical problems related to...

  • IT Support Specialist

    1 month ago

    Manila, National Capital Region, Philippines Phil-FIRST Human Resouces and Services (FHRS) Inc. Full time

    About the Role:We are seeking an IT Support Specialist to join our team at FHRS Inc. The ideal candidate should have a graduate degree in any IT-related course, with a strong focus on computer hardware servicing and sales experience.Key Responsibilities:Provide technical support and repair services for laptops and IT products.Offer customer service and sales...

  • Technical Operations Specialist

    1 week ago

    Manila, National Capital Region, Philippines AG Assists Full time

    Job OverviewWe are seeking a highly organized and proactive Technical Operations Specialist to join our team remotely. This role is crucial for the smooth onboarding and offboarding of agents and staff, providing ongoing technical support for internal operations.

  • IT Support Specialist

    1 month ago

    Manila, National Capital Region, Philippines Nityo Infotech Full time

    Job SummaryNityo Infotech seeks a highly skilled and experienced IT Support Specialist to join our team. The successful candidate will provide technical support and troubleshooting for hardware and software issues, assist in the maintenance and repair of IT equipment, and manage inventory of IT assets.Key ResponsibilitiesProvide technical support and...

  • Warehouse Operations Specialist

    10 hours ago

    Manila, National Capital Region, Philippines Romago Incorporated Full time

    Job Title: Warehouse Operations SpecialistAbout Us: Romago Incorporated is a leading company in the project site warehousing of electrical and mechanical materials. We are seeking a highly skilled and experienced professional to join our team as a Warehouse Operations Specialist.Estimated Salary: $60,000 - $80,000 per year based on location and...

  • Medical Support Specialist

    4 weeks ago

    Manila, National Capital Region, Philippines Rippedboxstation Full time

    About RippedboxstationWe are a dynamic company seeking a skilled Medical Support Specialist to join our team. As a key member of our staff, you will play a vital role in ensuring the smooth operation of our medical services.

  • Chief Operational Risk Specialist

    7 days ago

    Manila, National Capital Region, Philippines Asian Development Bank Full time

    About UsThe Asian Development Bank (ADB) is a leading international development finance institution headquartered in Manila, Philippines. With 69 members, 49 of which are from the Asia and Pacific region, ADB is committed to achieving a prosperous, inclusive, resilient, and sustainable Asia and the Pacific.A competitive salary will be offered, estimated...

  • Sales Support Specialist

    7 days ago

    Manila, National Capital Region, Philippines Active control automation and industrial sales corporation Full time

    Job DescriptionWe are seeking a highly skilled Sales Support Specialist to join our team at Active Control Automation and Industrial Sales Corporation. The successful candidate will be responsible for providing exceptional customer support, assisting in sales operations, and maintaining accurate records.Key Responsibilities:Customer Support: Assist customers...