Customer Experience Support Specialist

4 weeks ago


Manila, National Capital Region, Philippines Sagan Full time

We are seeking a highly organized and detail-oriented Part-Time Customer Experience Support Specialist to enhance our customer experience by being one of the first points of contact for our residents. The ideal candidate will have excellent communication skills, be driven and adaptable, and possess the ability to handle diverse customer interactions effectively.

Key Responsibilities:
  • Customer Interaction: Handle and document a large array of resident calls throughout the day, providing solutions to concerns and issues.
  • Communication: Maintain clear and professional communication with residents, ensuring a positive and helpful interaction.
  • Problem-Solving: Utilize problem-solving skills to address and resolve resident issues efficiently.
  • Documentation: Accurately document all interactions in the system to maintain detailed records of resident communications.
  • Process Adherence: Follow established processes and procedures, while being adaptable to changes as needed.
Qualifications:
  • Language Skills: Excellent spoken and written English is required.
  • Experience: Previous experience in a call center or customer service role is preferred.
  • Technical Skills: Proficiency in using Google Suite and other relevant software.
  • Attributes: Strong problem-solving abilities, attention to detail, and the ability to adapt to different processes and people.
Benefits:

This part-time position offers the opportunity to work remotely and independently, with flexible scheduling to accommodate your needs. As an independent contractor, you will be responsible for managing your own schedule and workload, allowing for maximum flexibility and autonomy.

We offer a competitive salary range of up to $1,000 USD per week, depending on your level of experience and qualifications. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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