Customer Service Specialist

3 days ago

Manila, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time
Job Title: Customer Service Specialist - Technical Support

We are seeking a highly skilled Customer Service Specialist to join our team at BEST CAREERS AND OPPORTUNITIES. This role involves providing exceptional technical support to our clients, resolving their queries in a timely and professional manner.

Job Description:

  • Support processes by managing transactions as per required quality standards
  • Field incoming help requests from clients via telephone and/or emails in a courteous manner
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
  • Update own availability in the RAVE system to ensure productivity of the process
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all client queries
  • Resolve client queries as per the SLA's defined in the contract
  • Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
  • Maintain and update self-help documents for customers to speed up resolution time
  • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
  • Ensure all product information and disclosures are given to clients before and after the call/email requests
  • Avoids legal challenges by complying with service agreements

Requirements and Qualifications:

  • College Graduate / College Undergraduates completed 4 semesters without back subjects and SHS Graduate with or without BPO experience
  • Experience in call center will be an advantage
  • Healthcare experience will be an added advantage
  • Decent communication proficiency is required

Benefits:

This role offers a competitive salary, ranging from PHP 30,000 to PHP 50,000 per month, depending on qualifications and experience. We also offer opportunities for growth and development within the company.

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