Clinical Support and Patient Experience Specialist

7 days ago


Manila, National Capital Region, Philippines MyCareer+ Full time

About MyCareer+: A Pioneering Force in Neurotechnology

At the forefront of a revolution that is transforming the healthcare landscape, we are shaping the future with innovative treatments for some of the world's most debilitating conditions.

Our Dynamic Role: Clinical Support and Patient Experience Specialist

We are seeking a highly skilled Clinical Support and Patient Experience Specialist, trained as a doctor (MD), to join our team. This remote position offers an exciting opportunity to deliver exceptional support to patients while collaborating closely with our expert team.

Key Responsibilities:

  • Patient Support: Provide compassionate patient support via Zendesk, chat, and phone consultations to ensure a seamless experience.
  • Technical Mastery: Develop expertise in tools like Zendesk and internal CRMs to respond quickly and accurately to patient inquiries.
  • Collaboration: Work closely with senior team members to identify and implement innovative solutions that enhance patient support processes.
  • Process Improvement: Contribute to ongoing initiatives aimed at improving support workflows and patient satisfaction.

Your Qualifications:

  • Qualifications: MD or equivalent medical qualification.
  • Relevant Experience: Previous experience in customer-facing roles within mental health, immunology, or cardiovascular disease, preferably with exposure to functional medicine or neurotechnology.
  • Skills: Strong analytical ability to interpret medical research and complex patient needs.
  • Communication: Excellent written and verbal communication skills, with fluency in English.
  • Flexibility: Ability to adapt work hours to accommodate patient needs.
  • Licensing: Registered and licensed to practice medicine in the Philippines.

What We Offer:

  • Competitive Salary: $80,000 - $110,000 per annum.
  • A supportive, collaborative environment with opportunities for personal and professional growth.
  • The flexibility of a remote role with a comprehensive compensation package.

Why Choose MyCareer+:

  • Be part of a pioneering company driving innovation in healthcare.
  • Enjoy the autonomy and flexibility of a remote role.
  • Take advantage of a competitive salary and benefits package.


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