Clinical Support and Patient Experience Specialist
7 days ago
About MyCareer+: A Pioneering Force in Neurotechnology
At the forefront of a revolution that is transforming the healthcare landscape, we are shaping the future with innovative treatments for some of the world's most debilitating conditions.
Our Dynamic Role: Clinical Support and Patient Experience Specialist
We are seeking a highly skilled Clinical Support and Patient Experience Specialist, trained as a doctor (MD), to join our team. This remote position offers an exciting opportunity to deliver exceptional support to patients while collaborating closely with our expert team.
Key Responsibilities:
- Patient Support: Provide compassionate patient support via Zendesk, chat, and phone consultations to ensure a seamless experience.
- Technical Mastery: Develop expertise in tools like Zendesk and internal CRMs to respond quickly and accurately to patient inquiries.
- Collaboration: Work closely with senior team members to identify and implement innovative solutions that enhance patient support processes.
- Process Improvement: Contribute to ongoing initiatives aimed at improving support workflows and patient satisfaction.
Your Qualifications:
- Qualifications: MD or equivalent medical qualification.
- Relevant Experience: Previous experience in customer-facing roles within mental health, immunology, or cardiovascular disease, preferably with exposure to functional medicine or neurotechnology.
- Skills: Strong analytical ability to interpret medical research and complex patient needs.
- Communication: Excellent written and verbal communication skills, with fluency in English.
- Flexibility: Ability to adapt work hours to accommodate patient needs.
- Licensing: Registered and licensed to practice medicine in the Philippines.
What We Offer:
- Competitive Salary: $80,000 - $110,000 per annum.
- A supportive, collaborative environment with opportunities for personal and professional growth.
- The flexibility of a remote role with a comprehensive compensation package.
Why Choose MyCareer+:
- Be part of a pioneering company driving innovation in healthcare.
- Enjoy the autonomy and flexibility of a remote role.
- Take advantage of a competitive salary and benefits package.
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