Customer Experience Specialist

3 days ago


Manila, National Capital Region, Philippines MyCareer+ Full time

At MyCareer+, we are seeking a skilled Customer Experience Specialist to enhance our customer support services. This role offers a unique opportunity for growth and development, with a focus on delivering exceptional customer experiences using cutting-edge tools.

Key Responsibilities:

  • We are looking for an individual who can provide outstanding customer support via Zendesk, efficiently managing and resolving support tickets while maintaining a courteous tone.
  • The ideal candidate will have the ability to learn and master technical tools like Zendesk and Airtable to deliver accurate and timely responses to customer inquiries.
  • This position requires close collaboration with senior team members to learn and implement technical solutions that elevate customer support processes.
  • The selected candidate will contribute to ongoing projects aimed at improving support workflows and overall customer satisfaction.
  • Utilizing CRM platforms like Airtable, you will effectively organize and manage customer interactions and data.

Required Skills and Qualifications:

  • A strong foundation in customer support principles and practices, coupled with a passion for delivering exceptional customer experiences.
  • Familiarity with Zendesk or similar ticketing systems is advantageous; eagerness to become proficient in these tools is essential.
  • Excellent problem-solving skills, paired with the ability to communicate technical concepts clearly and concisely.
  • A positive attitude and ability to work effectively both independently and as part of a team.

Estimated Salary: $55,000 - $65,000 per annum, depending on location and experience.



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