Customer Experience Specialist
3 days ago
At MyCareer+, we are seeking a skilled Customer Experience Specialist to enhance our customer support services. This role offers a unique opportunity for growth and development, with a focus on delivering exceptional customer experiences using cutting-edge tools.
Key Responsibilities:
- We are looking for an individual who can provide outstanding customer support via Zendesk, efficiently managing and resolving support tickets while maintaining a courteous tone.
- The ideal candidate will have the ability to learn and master technical tools like Zendesk and Airtable to deliver accurate and timely responses to customer inquiries.
- This position requires close collaboration with senior team members to learn and implement technical solutions that elevate customer support processes.
- The selected candidate will contribute to ongoing projects aimed at improving support workflows and overall customer satisfaction.
- Utilizing CRM platforms like Airtable, you will effectively organize and manage customer interactions and data.
Required Skills and Qualifications:
- A strong foundation in customer support principles and practices, coupled with a passion for delivering exceptional customer experiences.
- Familiarity with Zendesk or similar ticketing systems is advantageous; eagerness to become proficient in these tools is essential.
- Excellent problem-solving skills, paired with the ability to communicate technical concepts clearly and concisely.
- A positive attitude and ability to work effectively both independently and as part of a team.
Estimated Salary: $55,000 - $65,000 per annum, depending on location and experience.
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Customer Experience Specialist
3 weeks ago
Manila, National Capital Region, Philippines MyCareer+ Full timeRole OverviewAt MyCareer+, we are seeking a highly skilled Customer Experience Specialist to deliver exceptional customer support experiences using Zendesk and other technical tools. This role plays a vital part in ensuring our customers receive prompt and effective assistance, while gaining valuable experience in customer support operations.
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