Technical Support Specialist

1 month ago


Manila, National Capital Region, Philippines Lexie Staffing And Business Consulting Full time

Lexie Staffing And Business Consulting is seeking a dedicated IT support specialist to provide exceptional technical assistance to our customers.

Key Responsibilities
  • Respond promptly to customer inquiries via various communication channels, ensuring timely resolutions to their technical issues.
  • Diagnostics and troubleshooting of technical problems related to our products and services, providing clear explanations of solutions.
  • Collaborate with customers to identify and resolve technical challenges, escalating complex issues when necessary.
  • Maintain a comprehensive knowledge base to facilitate customer support and colleague collaboration, staying up-to-date with the latest product releases and features.
Requirements and Qualifications
  • At least 6 months of experience in a technical support role.
  • High school diploma or equivalent.
  • Strong analytical and problem-solving skills, along with excellent verbal and written communication abilities.
  • Able to multitask, prioritize tasks effectively, and work efficiently in a fast-paced environment.
  • Familiarity with remote support tools and ticketing systems, as well as a passion for technology and customer service.
Benefits
  • A competitive salary, including a base pay of approximately $45,000 per year, plus benefits and opportunities for professional growth.
  • An inclusive and supportive work environment that fosters collaboration and encourages career development.


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