Senior Operational Scheduling Specialist
1 day ago
Quess Philippines Corporation is a leading business solutions provider offering services across multiple industry verticals.
Job SummaryWe are seeking a highly skilled Senior Operational Scheduling Specialist to join our team. In this role, you will be responsible for performing advanced scheduling and forecasting tasks to meet the needs of our contact center operations.
Key Responsibilities:- Develop and implement efficient scheduling plans to optimize resource allocation and minimize costs.
- Collaborate with cross-functional teams to ensure seamless integration of operational activities.
- Analyze historical data and forecast future trends to inform scheduling decisions.
- Work closely with stakeholders to communicate scheduling plans and address any concerns or issues.
- Maintain accurate records and reports to track key performance indicators.
- Bachelor's degree in Mathematics, Science, Statistics, or related field.
- 4+ years of experience in Workforce Management (WFM) with expertise in scheduling and planning.
- Advanced knowledge of Excel, including VBA and Macros.
- Proficient in MS Office tools, such as Word, PowerPoint, and Outlook.
- Strong communication and interpersonal skills to effectively manage client and stakeholder relationships.
- Familiarity with WFM tools, such as IEX and Verint.
- Experience with forecasting and predictive analytics.
- Knowledge of statistical modeling and data analysis techniques.
As a valued member of our team, you can expect a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that fosters innovation and collaboration.
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