Workforce Scheduler Specialist
1 month ago
We are seeking a highly skilled Workforce Scheduler Specialist to join our team at Quess Philippines Corporation. In this role, you will be responsible for scheduling and resource planning to ensure seamless operational activities across phone, email, chat, community, and social media support.
About the Job:
This is a challenging opportunity for a seasoned professional with 3+ years of WFM experience, preferably with RTA and Scheduling. A working knowledge of WFM tools like IEX and Verint is essential, while advanced Excel skills and familiarity with Python or R would be a significant asset. You should have excellent communication skills to manage client and stakeholder conversations and be a team player as well as an individual contributor.
Responsibilities:
- Develop and implement efficient scheduling strategies to meet business objectives.
- Collaborate with cross-functional teams to ensure smooth operational activities.
- Analyze and interpret data to optimize resource allocation and minimize costs.
- Stay up-to-date with industry trends and best practices in workforce management and scheduling software.
Requirements:
- Bachelor's degree in Business Administration, Operations Management, or related field.
- 3+ years of experience in workforce management, preferably with RTA and Scheduling.
- Strong understanding of WFM tools like IEX and Verint.
- Advanced Excel skills, including VBA and Macros knowledge.
- Proficient in MS Office tools, including Word, PowerPoint, and Outlook.
Salary Information:
The estimated salary range for this position is PHP 150,000 - 250,000, depending on qualifications and experience. This figure is inclusive of basic pay, performance-based bonuses, and other benefits.
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