Senior Financial Operations Specialist

4 weeks ago


Cebu City, Central Visayas, Philippines NeksJob Full time

NeksJob seeks a Senior Financial Operations Specialist to leverage voice communication technologies and enhance financial operations, facilitate client interactions, and improve overall service delivery.

Key Responsibilities:
  • Manage all aspects of voice communication technologies within the financial services sector
  • Provide voice-based support to clients addressing inquiries related to financial products, services, and account management
  • Conduct analysis of voice communication data to identify trends and areas for improvement in client interactions and service delivery
  • Develop training programs and materials for staff on effective voice communication techniques and the use of voice technology tools
  • Collaborate with IT teams to integrate voice communication platforms with existing financial systems
  • Ensure all voice communications adhere to regulatory requirements and internal compliance policies
  • Identify and implement process improvements related to voice interactions and financial service delivery

Qualifications: High School Graduate or equivalent. Financial background is a plus. Willing to work onsite. Required skills include fluency in written and spoken business English, fast, accurate, efficient data entry skills. Estimated salary $60,000 - $80,000 per year.



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