Senior Financial Operations Specialist
4 weeks ago
NeksJob seeks a Senior Financial Operations Specialist to leverage voice communication technologies and enhance financial operations, facilitate client interactions, and improve overall service delivery.
Key Responsibilities:- Manage all aspects of voice communication technologies within the financial services sector
- Provide voice-based support to clients addressing inquiries related to financial products, services, and account management
- Conduct analysis of voice communication data to identify trends and areas for improvement in client interactions and service delivery
- Develop training programs and materials for staff on effective voice communication techniques and the use of voice technology tools
- Collaborate with IT teams to integrate voice communication platforms with existing financial systems
- Ensure all voice communications adhere to regulatory requirements and internal compliance policies
- Identify and implement process improvements related to voice interactions and financial service delivery
Qualifications: High School Graduate or equivalent. Financial background is a plus. Willing to work onsite. Required skills include fluency in written and spoken business English, fast, accurate, efficient data entry skills. Estimated salary $60,000 - $80,000 per year.
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