Senior Operations Manager

2 weeks ago


Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

About the Role

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  • Schedule: Shifting Schedule

As a key member of our team at TASQ Staffing Solutions, we are seeking an experienced Senior Operations Manager to oversee various aspects of our operations. The ideal candidate will have a strong background in managing teams, coordinating tasks, and ensuring seamless day-to-day operations.

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About You

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  • With 4-6 years relevant experience, you will have a proven track record of successfully leading teams, managing priorities, and making informed decisions under pressure.

You will be responsible for maintaining various matrices defined by clients, independently handling customer care issues and service problems, motivating team members through effective management and career development, and liaising with other areas of the company affecting technical support.

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Responsibilities

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  • Responsible for maintaining various matrices defined by the client
  • Independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customers needs
  • Motivating team through effective management, career development & implementation of reporting mechanisms
  • Liaison with other areas of the company affecting technical support. One on One Relationship Management
  • Analysis of reports including process dashboards, team performance reports, initiating appropriate actions plans & initiate trainings
  • Manage attendance & attendance incentive for the team. Managing periodic shift level projects / initiatives & responsible for the administrative aspects of the group / shift
  • Mentor and assist new hires

We offer a competitive salary package, estimated to be around $60,000 - $80,000 per year, depending on experience and qualifications. This role is perfect for someone looking to take their career to the next level and make a real impact in a dynamic and growing organization. If you are a motivated and results-driven individual who is passionate about delivering exceptional results, we want to hear from you

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About TASQ Staffing Solutions

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We are a leading staffing solutions provider dedicated to connecting talented individuals with top companies. Our mission is to deliver innovative recruitment solutions that drive business growth and success. We pride ourselves on our collaborative approach, expert knowledge, and commitment to excellence.

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What We Offer

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  • A competitive salary package, estimated to be around $60,000 - $80,000 per year
  • Ongoing training and development opportunities to enhance your skills and career
  • A dynamic and supportive work environment that fosters collaboration and innovation
  • The opportunity to work with a talented team of professionals who share your passion for excellence

Join us and discover a world of possibilities



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