Operational Forecasting Specialist

13 hours ago


Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full time

We are seeking an experienced Operational Forecasting Specialist to join our team at QUESS PHILIPPINES CORPORATION.

About the Role:

As an Operational Forecasting Specialist, you will be responsible for creating and managing short-term and long-term forecasts based on historical information and trends. You will analyze current performance, conduct real-time re-forecasting, and coordinate with Operations teams to achieve service level goals and business objectives.

Key Responsibilities:

  • Create and manage new forecasts using various forecasting methodologies
  • Analyze current performance and conduct real-time re-forecasting
  • Coordinate with Operations teams to adjust staffing plans
  • Produce call volume forecasts for a multi-site operation
  • Maintain knowledge of WFM tools like IEX and Verint
  • Develop advanced Excel skills and proficiency in MS Office tools

Requirements:

  • 5+ years of experience in Workforce Management (WFM) with scheduling, planning, and forecasting
  • Advanced Excel skills and knowledge of VBA and Macros
  • Working knowledge of WFM tools like IEX and Verint
  • Ability to generate forecasts for businesses with no historical data
  • Complete understanding of operational activities including phone, email, chat, community, and social media support

Preferred Qualifications:

  • Graduate in Mathematics, Science, Statistics, or related field
  • Excellent communication skills to manage client and stakeholder conversations
  • Team player as well as skilled individual contributor

What We Offer:

A competitive compensation package and opportunities for professional growth and development.



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