IT Service Delivery Expert

3 days ago

Mandaue City, Central Visayas, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000

Join our team as a skilled IT Support Specialist to take on a challenging role that combines technical expertise with customer service.

About Sharesource:

We are a company committed to democratizing opportunities for individuals from developing countries. Our brand and culture empower our partners to attract and keep the most qualified members, allowing us to share knowledge and unleash potential for Australian and Canadian businesses.

This role will be part of the Management Team and work closely with leadership in attaining company goals.

Key Responsibilities:

  • Be an Ambassador of Sharesource values and culture, ensuring processes align with our values at all times
  • Communicate and uphold company values while protecting the best interest of the company.

Other Key Responsibilities:

  • Plan ahead and be proactive to ensure zero downtime in operations
  • Exhibit excellent customer service when responding to IT-related and Management-related requests
  • Continuously improve IT knowledge through training and skill development
  • Contribute ideas, solutions, and updates to the IT knowledge base
  • Build strong working relationships with the Management team, clients, and team members
  • Maintain hardware, software, and network systems across the company
  • Manage and follow through on open tickets to ensure proper response, documentation, and satisfactory resolution, keeping stakeholders updated on status and resolution times
  • Escalate unresolved cases to the IT Manager as needed
  • Evaluate current and upcoming hardware and software standards for possible utilization
    • Participate in IT projects and initiatives as assigned by the IT Manager
    • Ensure compliance with company policies, procedures, standards, and guidelines

Requirements:

  • At least 1–3 years of experience in IT support in a corporate Service Desk or other technical support role
  • Excellent written, communication, and interpersonal skills
  • Strong analytical, troubleshooting, and problem-solving skills
  • Proficiency in operating systems: Mac, Linux, Windows
  • Knowledge of PC/Laptop hardware components and troubleshooting
  • Experience with Windows networking, LAN/WAN, DNS, TCP/IP, firewall administration, and mobile devices
  • Ability to manage multiple priorities in a fast-paced environment

Benefits:

  • Competitive salary and professional development
  • Collaborative partnerships and a fun, inclusive work environment
  • Opportunities for leadership, expertise, and global client exposure
  • Monthly coaching, training, and career development
  • Remote work flexibility
  • Engage in social impact activities and industry impact
  • Work-life balance and flexibility to support personal commitments
  • Comprehensive health insurance coverage

Why Work with Us?

We believe in creating a diverse, respectful, and inclusive workplace, and we do not discriminate based on factors such as race, gender, religion, sexual orientation, or disability.

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