Remote Service Delivery Coordinator

2 days ago

Mandaue City, Central Visayas, Philippines beBeeGuest Full time ₱900,000 - ₱1,200,000
Role Overview

A Guest Experience Manager plays a pivotal role in crafting a lasting, positive impression of the organization. This individual oversees a team of specialists who handle guest inquiries and resolve issues promptly.

Key Responsibilities
  • Manage a team of 3-10 remotely distributed guest experience specialists to ensure exceptional service delivery during each shift.
  • Work Saturdays and Sundays, with two consecutive weekdays as your weekend.
  • Accountability is key, as you are responsible for the metrics of the team and direct reports, aiming to reach OKRs for productivity, efficiency, and quality.
  • Oversee guest communications and personalized service, providing support via phone, SMS, WhatsApp, chat, and email.
  • Resolve escalated guest issues efficiently and effectively.
Requirements
  • At least 3 years of service industry experience.
  • 2+ years of management experience, preferably managing a customer service team, call center, or similar management roles.
  • Effective communication and organizational skills are essential.
  • Strong analytical, strategic, and collaborative abilities are required.
Benefits
  • Contribute to the development of your direct reports, helping them achieve Guest Experience Quality, Efficiency, and Productivity goals.
  • Assist in creating foundational SOPs to enhance our level of service.
  • Train and coach your direct reports to provide top-notch service.

  • Remote Customer Service and Logistics Coordinator

    2 days ago

    Mandaue City, Central Visayas, Philippines beBeeLogistics Full time A$18,000 - A$24,000

    Customer Service and Logistics CoordinatorWe're looking for a highly organised, proactive, and detail-oriented individual to join our team as a Customer Service and Logistics Coordinator. This role involves working closely with customers and logistics partners to coordinate deliveries efficiently, while maintaining a strong focus on providing outstanding...

  • Care Delivery Specialist

    2 days ago

    Mandaue City, Central Visayas, Philippines beBeeCare Full time ₱900,000 - ₱1,200,000

    Job SummaryWe are seeking a dedicated Care Coordinator to join our team. As a key liaison between families, healthcare providers, and hospitals, you will be responsible for managing patient documents, coordinating care delivery processes, and facilitating timely communication.This is a full-time remote role that requires strong organizational skills,...

  • Service Delivery Coordinator

    1 week ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    Outsourcing Service Delivery TasksProcess PurposeTo improve efficiency in order updates and manage the increasing complexity of order support for in-house staff by outsourcing standardized tasks to CallTek.Process ScopeOutsourcing service delivery tasks, including order processing, provisioning support, and provider coordination.Process InputsSAP Order Queue...

  • Project Delivery Specialist

    2 days ago

    Mandaue City, Central Visayas, Philippines beBeeManagement Full time ₱7,200 - ₱7,800

    About Command|Link has revolutionized the IT industry by providing innovative network, voice services, and IT security solutions. Their global SaaS Platform helps corporations consolidate their core infrastructure into a single vendor.Job OverviewYou will play a pivotal role in managing new orders for business customers across our range of services. This...

  • Education Coordinator

    2 days ago

    Mandaue City, Central Visayas, Philippines beBeeCaseManager Full time $48,000 - $64,000

    Remote Case Manager PositionThis role is ideal for individuals with a passion for education and customer service.The successful candidate will be responsible for coordinating instructor schedules, tracking student progress, and providing quality support to students and their families.Key Responsibilities:Coordinate instructor schedules to ensure seamless...

  • Delivery Coordinator

    1 week ago

    Cebu City, Central Visayas, Philippines Cebu Atlantic Hardware, Inc. Full time ₱200,000 - ₱300,000 per year

    Responsibilities:Provide support in pick-up and delivery of products according to customer orders.Plan and coordinate product delivery activities to ensure accurate and timely deliveries to customers.Obtain customer orders for product deliveries including product style, color, delivery date, address, and phone number.Provide outstanding services and ensure...

  • Remote Team Coordinator

    2 days ago

    Mandaue City, Central Visayas, Philippines beBeeLeader Full time ₱1,800,000 - ₱2,500,000

    Lead Team CoordinatorWe are seeking a skilled and experienced Lead Team Coordinator to join our team.Job Description:Act as the main point of contact for all team members regarding questions about any processes or products.Work closely with Training associates to get new hires up to speed.Review calls and tickets to ensure that Service Level Agreements...

  • Service Delivery Specialist

    2 days ago

    Mandaue City, Central Visayas, Philippines beBeeCommunication Full time ₱300,000 - ₱500,000

    Customer Service RoleWe are seeking a skilled Customer Service professional to provide exceptional support and resolve routine issues.The ideal candidate will ensure service delivery meets contractual standards, clarify customer requirements, and use decision-support tools to provide resolutions.They will also listen attentively to customer needs,...

  • Delivery Driver

    17 hours ago

    Mandaue City, Central Visayas, Philippines Homemaker Furniture Corp Full time ₱156,312 per year

    Homemaker Furniture is a trusted home furnishing company committed to quality service. We are expanding our logistics team and seeking a reliable Delivery Driver to support our Cebu operations.Your Role:Pick up and deliver furniture across Cebu on assigned routesEnsure that the delivery vehicle is well-maintained, clean, and safeProvide professional and...

  • Project Coordinator

    2 days ago

    Mandaue City, Central Visayas, Philippines beBeeCustomer Full time $7,200 - $7,800

    Job Title: Project CoordinatorWe are seeking a highly skilled and organized individual to serve as our Remote Project Coordinator. In this role, you will provide exceptional customer service support to our clients while guiding our Service Technician Team.Maintain a professional relationship with clients and staff.Provide excellent customer service while...