Service Delivery Specialist

3 days ago

Mandaue City, Central Visayas, Philippines beBeeClientSuccess Full time ₱400,000 - ₱600,000
Client Success Manager

Are you a results-driven professional with a passion for delivering exceptional client experiences? Do you thrive in fast-paced environments and have a knack for building strong relationships? We're seeking a skilled Client Success Manager to join our team.

As a key member of our success team, you'll be responsible for managing the onboarding process, ensuring seamless service delivery, and driving client satisfaction. Your expertise will help us build long-term relationships, expand our services, and grow our business.

This is an exciting opportunity to work with a talented team, develop your skills, and contribute to our company's continued success. If you're a motivated and detail-oriented professional looking for a new challenge, we encourage you to apply.

Key Responsibilities:
  • Client Onboarding & Integration:
    • Lead a smooth and efficient onboarding process, setting clear expectations and ensuring alignment on goals and deliverables.
    • Conduct regular check-ins and strategy meetings to review progress, gather feedback, and ensure client satisfaction.
    • Monitor client engagement during the onboarding phase, addressing any concerns and ensuring a smooth transition into ongoing services.
  • Strategic Direction & Analysis:
    • Understand the client's business, their needs, and other unique factors to ensure the service plan is tailored to their requirements.
    • Develop and maintain a deep understanding of paid advertising metrics and terminology to effectively communicate with clients.
    • Work closely with internal teams to streamline workflows and improve service efficiency.
  • Quality Assurance & Service Fulfillment:
    • Ensure all deliverables meet quality standards before being sent to clients.
    • Identify and address any service gaps, ensuring clients receive all promised services on time and at the highest quality.
  • Client Relationship Management & Communication:
    • Act as the client's advocate within the agency, addressing concerns and troubleshooting challenges to enhance the client experience.
    • Proactively identify opportunities for account growth, renewals, and additional services that align with client needs.
  • Retention & Growth:
    • Develop and implement strategies to retain existing clients and drive revenue growth through upselling and cross-selling services.
    • Work closely with sales and marketing teams to ensure a seamless transition between new business acquisition and client success.
  • Day-to-Day Operations:
    • Establish a cadence for regular check-ins with clients (minimum once a week).
    • Manage day-to-day operations, including project management, issue resolution, and communication with clients and internal teams.

  • Service Delivery Specialist

    3 days ago

    Mandaue City, Central Visayas, Philippines beBeeCommunication Full time ₱300,000 - ₱500,000

    Customer Service RoleWe are seeking a skilled Customer Service professional to provide exceptional support and resolve routine issues.The ideal candidate will ensure service delivery meets contractual standards, clarify customer requirements, and use decision-support tools to provide resolutions.They will also listen attentively to customer needs,...

  • Remote Service Delivery Coordinator

    3 days ago

    Mandaue City, Central Visayas, Philippines beBeeGuest Full time ₱900,000 - ₱1,200,000

    Role OverviewA Guest Experience Manager plays a pivotal role in crafting a lasting, positive impression of the organization. This individual oversees a team of specialists who handle guest inquiries and resolve issues promptly.Key ResponsibilitiesManage a team of 3-10 remotely distributed guest experience specialists to ensure exceptional service delivery...

  • Project Delivery Specialist

    3 days ago

    Mandaue City, Central Visayas, Philippines beBeeManagement Full time ₱7,200 - ₱7,800

    About Command|Link has revolutionized the IT industry by providing innovative network, voice services, and IT security solutions. Their global SaaS Platform helps corporations consolidate their core infrastructure into a single vendor.Job OverviewYou will play a pivotal role in managing new orders for business customers across our range of services. This...

  • Service Delivery Lead

    3 days ago

    Mandaue City, Central Visayas, Philippines beBeeCustomerExperience Full time $90,000 - $120,000

    Lead Customer Experience ManagerWe are seeking a highly skilled and experienced customer experience manager to lead our customer service team. As a key member of our team, you will be responsible for ensuring efficient and high-quality service delivery, maintaining our reputation for outstanding client relationships, and fostering a positive,...

  • IT Service Delivery Expert

    3 days ago

    Mandaue City, Central Visayas, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000

    Join our team as a skilled IT Support Specialist to take on a challenging role that combines technical expertise with customer service.About Sharesource:We are a company committed to democratizing opportunities for individuals from developing countries. Our brand and culture empower our partners to attract and keep the most qualified members, allowing us to...

  • Care Delivery Specialist

    3 days ago

    Mandaue City, Central Visayas, Philippines beBeeCare Full time ₱900,000 - ₱1,200,000

    Job SummaryWe are seeking a dedicated Care Coordinator to join our team. As a key liaison between families, healthcare providers, and hospitals, you will be responsible for managing patient documents, coordinating care delivery processes, and facilitating timely communication.This is a full-time remote role that requires strong organizational skills,...

  • Delivery Helper

    1 week ago

    Mandaue City, Central Visayas, Philippines GLOBAL TRUSTEES MULTIPURPOSE COOPERATIVE Full time $40,000 - $60,000 per year

    Assists a delivery driver by helping with loading, unloading, and delivering goods while maintaining excellent customer service.Ensure packages are delivered to the correct addresses and keep accurate delivery records.They may also be involved in tasks like maintaining vehicle safety, assisting with route planning, and communicating with dispatch.Helping the...

  • Delivery Driver

    1 day ago

    Mandaue City, Central Visayas, Philippines Homemaker Furniture Corp Full time ₱156,312 per year

    Homemaker Furniture is a trusted home furnishing company committed to quality service. We are expanding our logistics team and seeking a reliable Delivery Driver to support our Cebu operations.Your Role:Pick up and deliver furniture across Cebu on assigned routesEnsure that the delivery vehicle is well-maintained, clean, and safeProvide professional and...

  • E-Commerce Service Delivery Expert

    3 days ago

    Mandaue City, Central Visayas, Philippines beBeeCustomerService Full time A$27,000 - A$30,000

    Job OverviewThis role involves providing exceptional customer service via email and live chat for multiple e-commerce brands.Key ResponsibilitiesManage orders, returns, refunds, shipping, and administrative updates with accuracy.Respond to product enquiries using fitment guides and brand resources to provide accurate recommendations.Investigate delivery...

  • Delivery Truck Driver

    1 week ago

    Mandaue City, Central Visayas, Philippines Rotary Trading Corporation Full time ₱65,000 per year

    The Delivery Truck Driver is responsible for the timely and secure delivery of shipments, ensuring proper handling of goods during transit and maintaining vehicle condition and records. The role requires adherence to warehouse outbound processes, documentation accuracy, and reporting of any delivery discrepancies.DUTIES & RESPONSIBILITIES:Timely and Secure...