
Service Delivery Specialist
3 days ago
We are seeking a skilled Customer Service professional to provide exceptional support and resolve routine issues.
The ideal candidate will ensure service delivery meets contractual standards, clarify customer requirements, and use decision-support tools to provide resolutions.
They will also listen attentively to customer needs, demonstrate empathy, and maximize opportunities to build rapport.
A key responsibility will be to prepare accurate work, including notating accounts as required.
Additionally, they will participate in activities designed to improve customer satisfaction and business performance.
Requirements:- High school diploma with relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC knowledge
- Effective communication skills, both written and verbal
- Dependable with strong attention to detail
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