Service Delivery Expert
3 days ago
The Customer Service Analyst position involves evaluating customer service operations to provide actionable insights that enhance the overall customer experience. This role ensures customer interactions are monitored, measured, and optimized in line with organizational objectives.
Key Responsibilities:- Evaluate and analyze customer service activities, including call center metrics and customer feedback.
- Track and report on key performance indicators such as first contact resolution and customer satisfaction.
- Identify root causes of service challenges and recommend process improvements.
- Collaborate with customer service, operations, and product teams to implement enhancements.
- Develop and maintain dashboards, reports, and presentations for management review.
- Strong written and verbal communication skills in English.
- Proficiency in Microsoft Office (Excel, Outlook, Word) and Salesforce.
- Excellent documentation, research, and issue resolution skills.
- Able to prioritize and manage multiple tasks independently while maintaining accuracy.
- Professional discretion when handling sensitive information.
- Strong interpersonal and negotiation skills; able to work effectively across teams.
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HR Expert
2 weeks ago
Cebu City, Central Visayas, Philippines beBeeHumanResources Full time ₱900,000 - ₱1,200,000Job Title: HR Expert - Service DeliveryWe are seeking an experienced and highly skilled professional to join our team as an HR Expert - Service Delivery. This is a challenging and rewarding role that requires a strong understanding of HR principles, excellent communication skills, and the ability to work effectively in a fast-paced environment.In this role,...
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E-Commerce Service Delivery Expert
3 days ago
Mandaue City, Central Visayas, Philippines beBeeCustomerService Full time A$27,000 - A$30,000Job OverviewThis role involves providing exceptional customer service via email and live chat for multiple e-commerce brands.Key ResponsibilitiesManage orders, returns, refunds, shipping, and administrative updates with accuracy.Respond to product enquiries using fitment guides and brand resources to provide accurate recommendations.Investigate delivery...
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IT Service Delivery Expert
3 days ago
Mandaue City, Central Visayas, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000Join our team as a skilled IT Support Specialist to take on a challenging role that combines technical expertise with customer service.About Sharesource:We are a company committed to democratizing opportunities for individuals from developing countries. Our brand and culture empower our partners to attract and keep the most qualified members, allowing us to...
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Service Delivery Specialist
3 days ago
Mandaue City, Central Visayas, Philippines beBeeCommunication Full time ₱300,000 - ₱500,000Customer Service RoleWe are seeking a skilled Customer Service professional to provide exceptional support and resolve routine issues.The ideal candidate will ensure service delivery meets contractual standards, clarify customer requirements, and use decision-support tools to provide resolutions.They will also listen attentively to customer needs,...
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Data Delivery Expert
3 days ago
Mandaue City, Central Visayas, Philippines beBeeSolutions Full time $100,000 - $120,000Job DescriptionAs a skilled Solutions Engineer, you will play a pivotal role in delivering data extraction and custom report building for our premium clients. You'll be part of a collaborative Customer Success organization, working closely with our Managed Services team to ensure seamless project delivery that meets client expectations.Key...
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Service Delivery Specialist
3 days ago
Mandaue City, Central Visayas, Philippines beBeeClientSuccess Full time ₱400,000 - ₱600,000Client Success ManagerAre you a results-driven professional with a passion for delivering exceptional client experiences? Do you thrive in fast-paced environments and have a knack for building strong relationships? We're seeking a skilled Client Success Manager to join our team.As a key member of our success team, you'll be responsible for managing the...
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Service Delivery Lead
3 days ago
Mandaue City, Central Visayas, Philippines beBeeCustomerExperience Full time $90,000 - $120,000Lead Customer Experience ManagerWe are seeking a highly skilled and experienced customer experience manager to lead our customer service team. As a key member of our team, you will be responsible for ensuring efficient and high-quality service delivery, maintaining our reputation for outstanding client relationships, and fostering a positive,...
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Expert Email Delivery Specialist
3 days ago
Mandaue City, Central Visayas, Philippines beBeeDeliverability Full time $50,000 - $70,000Deliverability Expert WantedJoin us in our pursuit of delivering exceptional email experiences. As a Deliverability Analyst, you will play a vital role in ensuring the seamless delivery of emails to customers.We are seeking a highly skilled and passionate professional to join our team. If you have a keen eye for detail and a knack for problem-solving, we...
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Global Service Delivery Expert
3 days ago
Angeles City, Central Luzon, Philippines beBeeEngineering Full time $100,000 - $120,000Job OverviewThe role of a Managed Services Engineer is pivotal in delivering superior service to business customers worldwide.Key Responsibilities:Provide end-to-end support for customers with a focus on SDWAN, Internet, and related services.Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.Support the...
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Remote Service Delivery Coordinator
3 days ago
Mandaue City, Central Visayas, Philippines beBeeGuest Full time ₱900,000 - ₱1,200,000Role OverviewA Guest Experience Manager plays a pivotal role in crafting a lasting, positive impression of the organization. This individual oversees a team of specialists who handle guest inquiries and resolve issues promptly.Key ResponsibilitiesManage a team of 3-10 remotely distributed guest experience specialists to ensure exceptional service delivery...
