E-Commerce Service Delivery Expert
3 days ago
This role involves providing exceptional customer service via email and live chat for multiple e-commerce brands.
Key Responsibilities- Manage orders, returns, refunds, shipping, and administrative updates with accuracy.
- Respond to product enquiries using fitment guides and brand resources to provide accurate recommendations.
- Investigate delivery issues, apply goodwill gestures when needed, and maintain accurate records.
- Deliver personalised, solution-focused service to ensure customers feel valued throughout their journey.
- Upsell and promote in-house brands by recommending suitable products and highlighting their value to drive repeat purchases.
- At least 5 years of customer service experience, preferably in an online retail environment.
- Excellent written English with the ability to adapt tone across multiple brand domains and different customer types.
- Proficiency in Salesforce or other CRM/ticketing systems.
As a member of our team you'll work in a fast-paced fun and people-focused environment. We're committed to building value growing together and delivering service beyond expectations.
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