Major Incident Resolution Specialist

5 hours ago


Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time
Job Title: Major Incident Resolution Specialist

BEST CAREERS AND OPPORTUNITIES is seeking an experienced Major Incident Resolution Specialist to join our team.

About the Role:

In this critical role, you will be responsible for resolving major incidents efficiently, analyzing their root causes, and implementing strategies to prevent future occurrences. You will lead teams through complex problem-solving, utilizing your exceptional analytical and communication skills to deliver results.

With 8-10 years of experience in driving service operations and a proven track record of success in major incident management, you will be a valuable asset to our organization. We encourage applications from candidates who possess strong leadership skills, ITIL expertise, and a passion for delivering exceptional customer experiences.

Main Responsibilities:
  • Lead cross-functional teams in resolving major incidents, leveraging expertise to develop effective resolutions.
  • Analyze incidents, identifying root causes, and developing strategies to prevent recurrence.
  • Collaborate with subject matter experts to ensure timely resolution of complex issues.
  • Develop and implement process improvements to enhance service quality and reduce downtime.
  • Communicate effectively with stakeholders, providing regular updates on major incident status.
Key Skills and Qualifications:
  • 8-10 years of experience in driving service operations with a focus on major incident management.
  • Proven track record of delivering results-driven solutions in high-pressure environments.
  • Strong analytical, communication, and leadership skills.
  • ITIL Expert or minimum two ITIL Intermediate certifications preferred.
  • Experience with virtual team management and planning.


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