Service Operations Manager

5 hours ago


Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time
Job Title: Service Operations Manager

We are seeking a highly skilled Service Operations Manager to join our team at BEST CAREERS AND OPPORTUNITIES.

About the Role:

The successful candidate will be responsible for managing and coordinating service operations, ensuring seamless delivery of services to customers. As a key member of our team, you will drive major incident management processes, analyzing incidents and preparing comprehensive reports to prevent future occurrences.

You will also lead training and knowledge-sharing sessions to enhance operational efficiency and customer satisfaction. If you have strong analytical, communication, and leadership skills, with experience in ITIL practices and end-to-end ownership, we encourage you to apply for this exciting opportunity.

Main Responsibilities:
  • Drive major incident management processes, involving relevant resolver groups to resolve incidents efficiently.
  • Analyze incidents, prepare comprehensive reports, and update knowledge databases to prevent recurring issues.
  • Leverage expertise to develop and implement strategies for improving service quality and reducing downtime.
  • Coordinate with subject matter experts to ensure timely resolution of complex issues.
  • Conduct review meetings to identify root causes, triggers, and prevention strategies for future incidents.
Key Skills and Qualifications:
  • 8-10 years of experience in driving service operations with a focus on major incident management.
  • Strong understanding of ITIL practices and end-to-end ownership principles.
  • Excellent analytical, communication, and leadership skills.
  • Ability to work flexible schedules, motivate staff, and maintain relationships with stakeholders.
  • Proven track record of delivering results-driven solutions in high-pressure environments.


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