IT Service Management Lead

5 hours ago


Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time
Job Description

Company Overview:

BEST CAREERS AND OPPORTUNITIES is a leading organization that values excellence in service delivery. We are seeking a highly skilled IT Service Management Lead to join our team and drive incident resolution efforts.

 

Key Responsibilities
  • Major Incident Management:
    • Act as the single point of contact for customers, providing regular updates on major incidents.
    • Facilitate the Major Incident Bridge by coordinating with relevant resolver groups.
    • Keep key stakeholders informed about incident status and confirm service restoration upon completion.
    • Collaborate with subject matter experts to expedite major incident resolution.
  • Process Improvement:
    • Analyze causes of major incidents and identify root causes through coordination with problem management processes.
    • Collaborate with process managers to prevent recurring major incidents.
  • Reporting and Training:
    • Prepare monthly reports on the overall status of major incident management.
    • Conduct training sessions across teams to prevent major incidents.
Required Skills and Qualifications
  • Experience:
    • 8-10 years of experience driving service operations.
    • Minimum 8 years of experience managing Incident Management (IM) and Major Incident Management (MIM) processes.
  • Certifications:
    • Preferrable ITIL Expert or minimum two ITIL Intermediate certified professionals.
  • Skills:
    • Strong analytical, communication, presentation, and reporting skills.
    • Good leadership, people management, and operational skills.
    • Excellent written and verbal communication skills.
    • Ability to work flexible schedules and shifts.
    • Ability to motivate staff and build relationships.


  • Quezon City, National Capital Region, Philippines IT Group Inc. Full time

    **Job Description:**We are seeking a highly experienced Strategic Project Manager to lead our projects from initiation to delivery.The successful candidate will have a proven track record of managing complex projects, with excellent leadership and communication skills.About the Role:Manage multiple projects simultaneously, ensuring timely completion and...


  • Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    We are seeking a highly motivated individual to join our team as an Incident Management Lead. In this role, you will be responsible for managing major incidents, ensuring timely resolution and minimal business impact.Key Responsibilities:Serve as the Single Point of Contact (SPOC) for customers to provide status updates during major incidents.Drive the Major...


  • Quezon City, National Capital Region, Philippines IT Group Inc. Full time

    The IT Group Inc. is seeking an accomplished Business Development Officer to spearhead its expansion into new markets and drive revenue growth.Key Responsibilities:Company OverviewThe Business Development Officer will be responsible for developing and executing strategies to penetrate industry-specific accounts, identify new business opportunities, and...

  • Customer Service Lead

    5 hours ago


    Makati City, National Capital Region, Philippines EPS Staffing Service Group Inc. Full time

    **Job Overview**The Senior Client Services Manager will oversee the client services team, ensuring the highest level of customer satisfaction and loyalty.You will serve as a liaison between clients and internal teams, providing strategic leadership, direction, and support to ensure successful client relationships and exceed their expectations.


  • Makati City, National Capital Region, Philippines EPS Staffing Service Group Inc. Full time

    About UsAt EPS Staffing Service Group Inc., we are dedicated to providing exceptional customer experiences. Our team of professionals is passionate about delivering tailored solutions that meet the unique needs of our clients.Job OverviewThe Customer Service Lead will be responsible for overseeing the client services team and ensuring the highest level of...


  • Quezon City, National Capital Region, Philippines Pru Life UK - LSLIA Full time

    About UsWe are a leading insurance and financial services company that offers exciting opportunities for career growth and development.Job OverviewThis role is responsible for managing a team of financial advisors and working closely with the Unit Manager to drive initiatives and targets.Key ResponsibilitiesManage a team of financial advisors to achieve...


  • Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Job SummaryWe are seeking a highly skilled Sr. Client Services Director to join our team based in Commonwealth Ave., Quezon City.As a key member of our team, you will have the opportunity to work collaboratively with our Senior Director for Operations to drive business growth and improve client satisfaction.Responsibilities and ExpectationsLead and Manage...


  • Makati City, National Capital Region, Philippines Dempsy Resource Management Inc. Full time

    About the Role:We are seeking an experienced Customer Care Supervisor to lead our customer service team and drive business success through exceptional customer service. As a Customer Care Supervisor, you will be responsible for overseeing daily operations, developing process improvements, and collaborating with cross-functional teams to resolve customer...


  • Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job Title: Service Operations ManagerWe are seeking a highly skilled Service Operations Manager to join our team at BEST CAREERS AND OPPORTUNITIES.About the Role:The successful candidate will be responsible for managing and coordinating service operations, ensuring seamless delivery of services to customers. As a key member of our team, you will drive major...


  • Quezon City, National Capital Region, Philippines IT Group Inc. Full time

    About IT Group Inc.We are a leading IT solutions provider seeking an experienced IT Systems Specialist to join our team. This role is ideal for individuals with a strong background in IT and business process improvement.


  • Quezon City, National Capital Region, Philippines IT Group Inc. Full time

    Job DescriptionMIS Officer designs, builds and runs insight-driven organizations by helping to maximize the potential value of analytics and information to achieve company targets, deliver operational excellence, identify products/solutions opportunities, competitive agility, and growth through an integrated, comprehensive & efficient approach in creating...

  • IT Sales Director

    5 days ago


    Quezon City, National Capital Region, Philippines IT Group Inc. Full time

    At IT Group Inc., we are seeking a highly skilled Business Development Manager to join our team.About the RoleThe Business Development Manager is responsible for driving overall sales targets and strategic growth opportunities. This includes achieving annual company objectives, as well as delivering exceptional customer experiences that drive long-term...

  • Team Lead

    5 hours ago


    Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job Title: Team LeaderThe ideal candidate will have excellent leadership and communication skills, with the ability to drive performance, meet productivity and quality targets, and build a healthy and productive work environment.Key Responsibilities:Lead and manage a team of production specialistsMeet assigned productivity and quality targetsDrive...


  • Makati City, National Capital Region, Philippines Dempsy Resource Management Inc. Full time

    Job Description:As a Customer Care Supervisor at Dempsy Resource Management Inc., you will play a critical role in leading a team of customer service representatives. Your primary responsibilities will include overseeing daily operations, ensuring high-quality customer experiences, and driving business growth through process improvements.Required Skills and...


  • Makati City, National Capital Region, Philippines Dempsy Resource Management Inc. Full time

    Overview:Dempsy Resource Management Inc. is a leading provider of innovative solutions in the healthcare industry. We are seeking an experienced Customer Care Supervisor to join our team and drive business success through exceptional customer service.Key Responsibilities:- Lead a team of customer service representatives, providing coaching, guidance, and...

  • Quality Assurance Lead

    24 hours ago


    Quezon City, National Capital Region, Philippines Nityo Infotech Full time

    About Nityo InfotechNityo Infotech is a leading provider of technology solutions, committed to delivering high-quality software products that meet the evolving needs of our customers. We believe in building long-term relationships with our clients and partners, based on trust, reliability, and excellent service.As a Quality Assurance Manager at Nityo...


  • Quezon City, National Capital Region, Philippines TRB Express, Inc Full time

    About TRB Express, Inc.We are a leading courier company seeking a strategic and results-driven Senior Business Development Manager to lead our sales and marketing efforts in the industry. The ideal candidate will have a strong background in business development, digital marketing, and sales, with experience in the logistics or courier sector.Job...

  • IT Project Director

    6 days ago


    Quezon City, National Capital Region, Philippines IT Group Inc. Full time

    About the Role">We are seeking an experienced IT Project Manager to join our team at IT Group Inc. As a key member of our organization, you will be responsible for overseeing the entire project lifecycle, ensuring timely completion and delivering high-quality results.">Responsibilities">">Manage project timelines, scope, and budget to ensure successful...


  • Quezon City, National Capital Region, Philippines Food Crafters Inc Full time

    Job PurposeAs a Sales Floor Team Lead at Food Crafters Inc, you will play a critical role in ensuring exceptional customer experiences and meeting sales targets. This dynamic individual will be responsible for managing daily store operations, providing top-notch service to customers, and maintaining a clean and organized store environment.Main...


  • Quezon City, National Capital Region, Philippines Topserve Service Solutions, Inc. Full time

    **About Topserve Service Solutions, Inc.**\rWe are a leading provider of audio visual solutions, dedicated to delivering exceptional services to our clients.",">**Job Description:**",">We are seeking an experienced Audio Visual Technician Assistant to join our team. The ideal candidate will have a strong background in setting up and maintaining electrical...