Cybersecurity Operations Specialist

5 hours ago


Makati City, National Capital Region, Philippines Asia People Works Full time
Job Description

Company Overview

Asia People Works is a leading provider of innovative security solutions, dedicated to protecting our clients' assets and people.

Job Summary

We are seeking an experienced Technical Security Specialist to join our team. As a key member of our operations center, you will be responsible for providing technical support and assistance to our customers, resolving issues related to PIN access and retail video calls.

Key Responsibilities

  • Supporting technical security operations center for NAMR
  • Answering phone calls from NAMR retail branch personnel regarding PIN access or from NAMR technicians working on retail video camera service tickets
  • NAMR Alarm Monitoring
  • Data / Fault Reporting
  • System troubleshooting
  • Testing & Commissioning
  • Security system support (Access/CCTV/etc)
  • Email / Hotline management
  • Contracted Work:
    • Providing first line triage and assistance for either PIN access or retail video calls into the Alarm Monitoring Center, and resolve/route issues as required
    • Actively managing and/or investigating all PIN or retail video related incidents across the Americas region
    • Managing PIN or retail video related emails, PIN or retail video queues, and providing proactive management to resolve
    • Reviewing video footage of key sites to ensure guards are showing up for their shifts in branch vestibules
    • Deployed onsite as per rostered or/and stand-by rostered
    • 24/7 monitoring of alarms and incidents within NAMR region
    • Hotline management and email oversight
    • Ensuring prompt escalation by AMC
    • Effective utilization of security resources (access control and CCTV system) to respond to incidents
    • Preparation and dissemination of information using appropriate reporting tools


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