Dispute Management Operations Specialist

4 hours ago


Makati City, National Capital Region, Philippines Nityo Infotech Full time
Job Summary

A leading company in the industry, Nityo Infotech is currently seeking a seasoned Dispute Management Specialist to manage disputes efficiently.

Responsibilities:
  • Process disputes in accordance with established procedures and ensure timely resolutions.
  • Evaluate each dispute thoroughly and apply relevant dispute resolution techniques to achieve successful outcomes.
  • Identify high-priority cases and gather necessary information to facilitate swift resolutions.
  • Effectively manage disputes involving judgments or appraisals within the BSS dispute management system.
Qualifications:
  • Bachelor's degree in a relevant field such as Business, Information Technology, or a related discipline.
  • Desirable background in interbank ATM and InstaPay transactional disputes or transaction monitoring/settlement.
  • Minimum 1 year of experience working in a bank's e-Banking or ATM Center Operations department.


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