Incident Management Lead

4 hours ago


Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

We are seeking a highly motivated individual to join our team as an Incident Management Lead. In this role, you will be responsible for managing major incidents, ensuring timely resolution and minimal business impact.

Key Responsibilities:
  • Serve as the Single Point of Contact (SPOC) for customers to provide status updates during major incidents.
  • Drive the Major Incident Bridge by engaging all relevant resolver groups and facilitating discussions until resolution is achieved.
  • Inform key stakeholders about the incident status and confirm service restoration.
  • Coordinate with Subject Matter Experts (SMEs) to expedite major incident resolution.
  • Evaluate and implement preventive measures to minimize service and business impact.
  • Analyze and document major incidents in a comprehensive report.
  • Ensure knowledge database updates and facilitate review meetings to prevent future incidents.

This role requires strong analytical, communication, presentation, and reporting skills, as well as leadership, people management, and operational skills.



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