Critical Service Responder

4 hours ago


Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

BEST CAREERS AND OPPORTUNITIES seeks a Critical Service Responder to manage major incidents and ensure timely resolution with minimal business impact.

Main Responsibilities:
  • Act as the primary contact for customers to receive status updates during critical incidents.
  • Lead the incident response process by coordinating with various teams and facilitating discussions until resolution is reached.
  • Keep key stakeholders informed about the incident status and verify service restoration.
  • Work closely with subject matter experts to accelerate critical incident resolution.
  • Develop and implement strategies to reduce the impact of critical incidents on services and business operations.
  • Conduct thorough analyses and create detailed reports on critical incidents.
  • Update knowledge bases and schedule review meetings to prevent similar incidents from occurring in the future.

The ideal candidate will possess excellent analytical, communication, presentation, and reporting skills, as well as leadership, people management, and operational expertise.



  • Quezon City, National Capital Region, Philippines Lexie Staffing & Business Consulting Full time

    At Lexie Staffing & Business Consulting, we are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in delivering exceptional customer experiences through various communication channels.Key Responsibilities:Respond to Customer Inquiries: Respond to customer questions and...


  • Quezon City, National Capital Region, Philippines Neksjob Full time

    About NeksjobWe are a dynamic organization dedicated to delivering exceptional customer service.Salary and AllowancesCompetitive salary plus attractive allowances ensure your financial stability.Job DescriptionA Customer Service Representative plays a vital role in responding to incoming calls from customers, addressing their queries and concerns, and...


  • Quezon City, National Capital Region, Philippines Snapjob, Inc. Full time

    About Service Admin StaffA service administrator is a crucial member of our team, responsible for managing service department work orders and ensuring client satisfaction.Key Responsibilities:Service Requests: Receive, log, and prioritize service requests from clients in a timely and efficient manner.Customer Service: Respond to customer inquiries and...


  • Quezon City, National Capital Region, Philippines Carryboy Phils. Inc. Full time

    Job DescriptionWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Carryboy Phils. Inc.Key Responsibilities:Provide exceptional customer service via phone, email, and chatRespond to customer inquiries and resolve issues in a timely and professional mannerWork closely with cross-functional teams to identify and...


  • Quezon City, National Capital Region, Philippines Neksjob Full time

    Job Overview">Neksjob is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients.">Key Accountabilities">Respond to customer inquiries and complaints in a timely and professional mannerUse...


  • Quezon City, National Capital Region, Philippines Neksjob Philippines Full time

    About UsNeksjob Philippines is a leading provider of business process outsourcing solutions.Our team is dedicated to delivering exceptional service to our clients and partners.Job OverviewWe are seeking a highly motivated and skilled Customer Service Representative to join our team.The successful candidate will be responsible for providing excellent customer...


  • Quezon City, National Capital Region, Philippines Miescor Builder Inc. Full time

    Job Description:We are seeking a highly skilled Payroll Compliance Specialist to join our team at Miescor Builder Inc. As a key member of our payroll department, you will play a critical role in ensuring the smooth operation of our payroll processes.Key Responsibilities:Process payroll and transmit payments to employeesArrange for bank credit and prepare...


  • Quezon City, National Capital Region, Philippines GLASSTRON CORPORATION Full time

    Company Overview: At GLASSTRON CORPORATION, we are committed to delivering exceptional products and services that meet our customers' needs.Job Description: We are seeking a skilled Field Sales Representative who will play a critical role in driving sales growth and customer satisfaction.Key Responsibilities:Respond to customer inquiries and provide...


  • Quezon City, National Capital Region, Philippines J-K Network Services Full time

    Company OverviewJ-K Network Services has been a leading provider of financial services in the Philippines for over 30 years, catering to institutional and business clients across various markets.Salary InformationThe salary range for this position is Php 30,000 - Php 40,000, offering a competitive compensation package.Job DescriptionAs a Customer Service...


  • Quezon City, National Capital Region, Philippines Neksjob Full time

    About NeksjobNeksjob is a dynamic organization committed to excellence in customer service. We strive to provide our customers with exceptional support, ensuring their satisfaction and loyalty.Salary and BenefitsWe offer a competitive salary and exciting performance bonuses & account-specific allowances. Our comprehensive healthcare benefits ensure the...


  • Quezon City, National Capital Region, Philippines Nityo Infotech Full time

    Company OverviewNityo Infotech is a leading provider of innovative IT solutions, dedicated to delivering exceptional services and support to our clients.Job SummaryWe are seeking an experienced IT Security Operations Center / SOC Level 1 professional to join our team. The successful candidate will possess strong analytical thinking, attention to detail, and...


  • Mandaluyong City, National Capital Region, Philippines Neksjob Full time

    Job SummaryAt Neksjob, we are seeking a highly skilled Customer Service Representative to join our team. As a Technical Account Specialist, you will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner.About the RoleThe successful candidate will have excellent...


  • Mandaluyong City, National Capital Region, Philippines Neksjob Philippines Full time

    About UsNeksjob Philippines is a leading provider of customer service solutions, dedicated to delivering exceptional support to our clients.As a CUSTOMER SERVICE ASSOCIATE, you will play a critical role in maintaining high standards of call quality and performance metrics in line with organizational goals.We are looking for highly skilled and motivated...


  • Mandaluyong City, National Capital Region, Philippines EPS Staffing Service Group Inc. Full time

    EPS Staffing Service Group Inc. is seeking a highly skilled Insurance Claims Specialist to join our team. As a key member of our claims department, you will play a critical role in ensuring the efficient and effective processing of claims.Key Responsibilities:Process claims documents and index them to appropriate claims files in the system.Responsible for...


  • Mandaluyong City, National Capital Region, Philippines Metacom Full time

    Company OverviewMetacom is a leading organization in the healthcare industry, committed to delivering exceptional customer service and support.Job DescriptionAs a Healthcare Customer Service Representative for Metacom, you will play a vital role in providing outstanding customer experience to our patients. Your primary responsibility will be to make...


  • Makati City, National Capital Region, Philippines Neksjob Corporation Full time

    Job Description: At Neksjob Corporation, we are committed to providing our customers with an exceptional experience. As a Digital Engagement Specialist, you will play a critical role in ensuring that our customers receive timely and effective support. Your primary responsibilities will include responding to customer inquiries, providing product information,...


  • Quezon City, National Capital Region, Philippines Urban Development Corporation Full time

    Urban Development Corporation seeks a highly skilled and versatile Administrative Coordinator to support our team.About UsWe are a forward-thinking organization dedicated to transforming urban landscapes through innovative development projects. Our mission is to create vibrant communities that benefit both residents and businesses.Job OverviewThis role will...


  • Mandaluyong City, National Capital Region, Philippines Neksjob Full time

    At Neksjob, we are seeking a talented Customer Service Representative to join our team. As a key member of our call center, you will be responsible for providing exceptional customer service and support.Responsibilities:Respond to incoming calls from customers, addressing their inquiries and resolving issues in a timely and professional manner.Provide...


  • Makati City, National Capital Region, Philippines Neksjob Corporation Full time

    Role Overview: We are seeking a skilled and enthusiastic Customer Service Representative to join our team at Neksjob Corporation. As a Social Media Account, you will be responsible for engaging with customers across various platforms, providing top-notch service and support. This role is ideal for individuals who are passionate about delivering exceptional...


  • Mandaluyong City, National Capital Region, Philippines Neksjob Full time

    Company OverviewNeksjob is a dynamic organization dedicated to providing exceptional customer experiences.Salary and BenefitsWe offer a competitive salary plus attractive allowances, ensuring our team members receive fair compensation for their hard work.Job DescriptionAs a Customer Service Agent, you will be responsible for responding to incoming calls from...