Technical Support Specialist
5 hours ago
BEST CAREERS AND OPPORTUNITIES is a leading provider of innovative technology solutions, committed to delivering exceptional customer experiences through our talented team of professionals.
Key Responsibilities:- Excellent communication skills for effective customer interaction are essential in this role.
- Troubleshooting base operating system issues and staying up-to-date with new technologies are critical components of this position.
- Resolve customer complaints in a timely and professional manner by identifying the root cause of the issue and providing suitable solutions.
- Identify and escalate issues to supervisors when necessary to ensure seamless support delivery.
- Provide product and service information to customers, utilizing available resources to offer accurate solutions.
- Troubleshoot Windows, Outlook, Teams, Citrix, VDI, VPN, and Security App over remote support.
- Manage and resolve customer complaints efficiently.
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Create SOPs for new issues and resolutions.
- Complete call logs and reports.
We pride ourselves on being a company that values innovation, teamwork, and customer satisfaction.
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