Help Desk Specialist

1 day ago


San Fernando, Central Luzon, Philippines beBeeCustomerService Full time ₱360,000 - ₱480,000
Customer Service Professional

This role supports users via various channels including calls, tickets, and chat on our in-house CRM platform.

About the Role

As a key contact point for our users, you will provide exceptional customer service by responding to inquiries efficiently and resolving issues promptly. Responsibilities include:

  • Responding to inbound calls within an acceptable timeframe.
  • Addressing customer concerns through phone, email, or chat.
  • Managing a queue of tickets with competing priorities.
Requirements

To be successful in this role, you should possess the following skills and qualifications:

  • Bachelor's Degree in any relevant field.
  • Minimum 2 years of customer-facing experience in a support or service role.
  • Excellent English communication skills, both verbal and written.
  • Strong analytical and problem-solving abilities.
  • Ability to work in an agile environment.
We Offer

Competitive salary and benefits package, flexible working hours, and opportunities for career growth.

About Us

We are a leading provider of customer support services. Our team is dedicated to delivering exceptional service and building strong relationships with our clients.



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