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1 day ago
Job Title: Customer Support Specialist
We are seeking a highly skilled customer support professional to join our team. The ideal candidate will be responsible for providing exceptional service to our customers via multiple channels, including chat, email, and ticketing systems.
Key Responsibilities:- Respond to customer inquiries in a timely and professional manner
- Troubleshoot and resolve technical or account-related issues
- Use translation tools effectively to support non-English speaking users
- Provide clear instructions and solutions in a friendly and patient manner
- Escalate complex issues to the appropriate technical teams when needed
- Accurately log customer interactions and feedback for quality and improvement
- Collaborate with teammates across time zones to maintain seamless 24/7 support
- At least 1 year of experience in customer or technical support (remote or on-site)
- Fluent in English (written and verbal); additional languages are a plus
- Willing and available to work in rotating shifts, including overnight, weekends, and holidays
- Confident using and switching between support systems and translation functionalities
- Strong problem-solving skills and a calm approach under pressure
- Reliable internet connection and a distraction-free work environment
- Experience in tech or SaaS customer support
- Familiarity with tools like Zendesk, Intercom, or Freshdesk
- Previous remote work experience in a 24/7 support structure
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