Help Desk Specialist

3 days ago

San Fernando, Central Luzon, Philippines beBeeTechnical Full time ₱1,000,000 - ₱1,200,000

Are you a tech enthusiast looking for a career that allows you to make a positive impact in customer satisfaction?

About the Role

We are seeking a Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing first-level technical support via phone, chat, or email.

You will troubleshoot hardware, software, and connectivity issues, guide customers through step-by-step solutions, document all technical issues and resolutions in the system, and escalate unresolved issues to higher-level support teams.

This is an excellent opportunity for individuals who enjoy helping others and want to develop their problem-solving skills in a dynamic work environment.

Key Responsibilities
  • Provide technical support to customers via various communication channels
  • Troubleshoot complex technical issues and resolve them efficiently
  • Guide customers through troubleshooting processes and provide clear explanations
  • Document all technical issues and resolutions in the system
  • Escalate unresolved issues to higher-level support teams
Requirements
  • High school diploma or equivalent required
  • Basic understanding of computer systems and troubleshooting
  • Strong analytical and problem-solving skills
  • Excellent communication and customer service abilities
  • Previous tech support or IT helpdesk experience is a plus
What We Offer

We offer a dynamic and supportive work environment that fosters growth and development. Our team members are passionate about delivering exceptional customer experiences and making a positive impact in their communities.

We believe in recognizing and rewarding our employees' hard work and dedication. We offer a competitive compensation package, including benefits and incentives designed to support growth over time.

About Us

We are a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.

We have established ourselves as a trusted partner in the industry by providing innovative solutions and exceptional customer service.

We are committed to excellence and continuously strive to improve our services to meet the evolving needs of our clients and customers.

Contact Information

Please note that we do not accept unsolicited resumes from staffing agencies or recruitment firms.

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