Help Desk Support Specialist

4 hours ago

San Fernando, Central Luzon, Philippines beBeeCustomer Full time ₱6,000 - ₱8,000

As a highly skilled customer support specialist, you will play a vital role in delivering exceptional service to our clients. Our ideal candidate is an enthusiastic and resourceful individual who thrives in a fast-paced environment.

About the Role

This position involves providing rapid and accurate responses to customer inquiries via multiple channels, including chat, email, and phone. You will utilize industry-leading tools such as Gorgias and Shopify to efficiently manage tickets and resolve issues.

Key Responsibilities
  • Deliver prompt, professional, and friendly support to customers across various platforms
  • Utilize advanced software tools to streamline ticket management and issue resolution
  • Stay abreast of product updates and best practices to ensure a seamless customer experience
Requirements
  • Excellent verbal and written communication skills
  • A minimum of one year's hands-on experience with both Shopify and Gorgias
  • Ability to work independently and effectively handle multiple conversations simultaneously
What We Offer
  • A competitive compensation package with annual performance-based increases
  • Paid time off and comprehensive health insurance to promote work-life balance
  • A fully remote setup allowing you to work from anywhere that suits your needs
  • Ongoing opportunities for growth and professional development

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