Help Desk Specialist

3 days ago

San Fernando, Central Luzon, Philippines beBeeSupport Full time ₱1,000,000 - ₱1,200,000
Technical Support Role

We are seeking a skilled Technical Support Representative to provide first-level support for technical issues in our contact center. This is a full-time position that offers a competitive compensation and benefits package.

The ideal candidate will be tech-savvy and customer-oriented, with strong knowledge of operating systems, browsers, and common software. Excellent communication and customer service skills are essential, as well as the ability to explain technical concepts in simple terms.

Responsibilities
  • Respond to technical support calls, emails, or chats from customers.
  • Troubleshoot hardware, software, and connectivity issues.
  • Guide customers through step-by-step solutions and product configurations.
  • Escalate unresolved issues to higher-level support or engineering teams.
  • Document all interactions and solutions in the ticketing system.
  • Maintain up-to-date knowledge of products, services, and system updates.
  • Meet performance targets related to resolution time, customer satisfaction, and accuracy.
Qualifications
  • Must be 18 years and older.
  • High school Diploma/GED.
  • 1-2 years of technical support or IT helpdesk experience in a contact center.
  • Strong knowledge of operating systems, browsers, and common software.
  • Excellent communication and customer service skills.
  • Fluent in English and Spanish.
  • Ability to explain technical concepts in simple terms.
Benefits
  • Competitive compensation and benefits package.
  • HMO Coverage plus dependent coverage.
  • Dental Coverage.
  • Free meals during training.
  • Career growth and learning opportunities.
  • Performance and loyalty bonuses.
Location and Requirements
  • All locations - must be authorized to work in the country where the job is based.
  • Subject to program and location of the position.
  • Must be willing to submit to background and/or security investigation with a fingerprint; offers are contingent on results.

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