Help Desk Specialist

2 days ago

San Fernando, Central Luzon, Philippines beBeeSupport Full time $60,000 - $80,000
Job Description

As a key member of our team, you will be responsible for delivering exceptional support experiences to our valued customers. You will work closely with internal stakeholders to resolve user issues and answer questions in a timely and professional manner.

Our ideal candidate is a resourceful communicator who can navigate ambiguity and deliver creative solutions to complex problems. You should have a strong understanding of the user experience and be able to provide thoughtful and empathetic support.

If you are a dynamic and self-motivated individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.

Required Skills and Qualifications
  • Customer Support Experience: Minimum 4+ years of SaaS customer support experience.
  • Technical Knowledge: Intermediate/advanced level knowledge of Google Sheets or Excel.
  • Customer Empathy: Deep understanding of the user experience and ability to resolve customer support requests in thoughtful and creative ways.
  • Communication Skills: Strong written and verbal communication skills with ability to adapt to varied communication methods.
  • Collaboration: Value teamwork and contribute to a synergistic work environment where people learn from one another.
Benefits

As a member of our team, you will enjoy a competitive compensation package, comprehensive benefits, and opportunities for growth and development.

Working Hours

The working hours for this role will be 10:00pm-7:00am Manila Time (7:00am-4:00pm Pacific Time) to overlap with the hiring manager.

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