IT Service Desk Specialist Position

1 day ago

San Fernando, Central Luzon, Philippines beBeeSpecialist Full time $50,000 - $65,000
Service Desk Specialist Opportunity

We are seeking a skilled Service Desk Specialist to provide top-notch technical support to clients via phone, email, and chat.

The ideal candidate will be responsible for managing incidents and requests within the ticketing system, performing daily ticket follow-ups with end-users, and resolving common issues such as username and password problems.

This role also involves providing remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories.

Responsibilities:
  • Provide expert End User Service Desk Support via phone, email, and chat
  • Manage incidents and requests within the ticketing system
  • Perform and document daily ticket follow-ups with end-users
  • Resolve username and password problems
  • Perform uninstall/reinstall of approved software applications to devices
  • Provide Multifactor Authentication, Single Sign-On and VPN Support
  • Perform software and application support
  • Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories
Requirements:
  • CompTIA A+ certification
  • Experience supporting Microsoft 365, Windows 10, and Active Directory
  • 1+ year Mac OS experience
  • Experience with the ticketing system
  • Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control
  • Experience remotely troubleshooting windows hardware and software break/fix issues
  • 2-3 years of progressive experience in a Technical Support role with an MSP or call center IT support environment
  • Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, WiFi, etc.
  • Knowledge of Active Directory, Azure, O365, MFA, SSO, Okta, networking and server concepts
  • Understanding of call center metrics and KPIs
  • College or technology school degree preferred
  • Ability to multi-task and experience working in a fast-paced environment
  • Strong technical troubleshooting and customer service skills
  • Strong verbal and written communication skills

As a Service Desk Specialist, you will have the opportunity to work with a dynamic team and contribute to the success of our organization. If you are looking for a challenging and rewarding career opportunity, please submit your application.

  • App Commercial Desk Manager

    1 day ago

    San Fernando, Central Luzon, Philippines beBeeAppCommercialDeskManager Full time $90,378 - $137,143

    Job OverviewThis role involves managing a team of sales specialists who provide support to enterprise clients and external marketplace vendors. As a key member of our revenue operations organization, you will oversee the day-to-day activities of the team and ensure they achieve their targets.Key Responsibilities:Develop and implement strategies for the App...

  • Technical Services Associate

    22 hours ago

    San Fernando, Central Luzon, Philippines beBeeITSupport Full time ₱2,500,000 - ₱4,350,000

    Job Title: IT Support SpecialistAbout Sharesource:We are a socially responsible organization dedicated to democratizing opportunities for individuals from developing countries.Our mission is to empower our partners to attract and keep the most qualified members, sharing knowledge to unleash potential and grow scaling teams for businesses.This role will be...

  • Highly Skilled Technical Support Professional Wanted

    1 day ago

    San Fernando, Central Luzon, Philippines beBeeSupport Full time ₱971,581 - ₱1,273,725

    Technical Support Specialist","Job Summary:","We are seeking a highly skilled Technical Support Specialist to provide advanced support to our organization. With over 130 years of history, we have achieved greatness and overcome challenges that have driven innovative thinking and bold transformations.The successful candidate will be working within an...

  • Service Desk Technician 1

    1 week ago

    San Fernando, Central Luzon, Philippines Emapta Full time $50,000 - $100,000 per year

    Balance Your Career While Powering Construction Success Think of your career as a blueprint-ready to be drawn, measured, and built. This role places you at the core of the construction industry's digital backbone. From troubleshooting to system support, you'll cement your skills and craft a future where professional success and personal balance align...

  • Quality Excellence Specialist

    3 days ago

    San Fernando, Central Luzon, Philippines beBeeQuality Full time ₱800,000 - ₱1,500,000

    Job Summary:">">The Quality Assurance Specialist is a key role in ensuring the highest level of quality in service desk operations.">">About the Role:">The Quality Assurance Specialist plays a vital role in ensuring the highest level of quality in our service desk operations.">">Conduct process audits, deploy designed processes, analyze and report...

  • Front Desk Receptionist

    1 week ago

    San Fernando, Central Luzon, Philippines SOLANALAND DEVELOPMENT Full time ₱168,000 per year

    Job descriptionQUALIFICATIONS:Bachelor's degree (any 4-year course) requiredAt least 1–2 years of relevant experience in a receptionist, administrative, or customer service role (preferred)Excellent verbal and written communication skillsAbility to multi-task, organize, and prioritize workProfessional appearance and demeanorPreferably FemSPECIFIC JOB...

  • Service Desk Professional

    23 hours ago

    San Fernando, Central Luzon, Philippines beBeeTechnical Full time $40,000 - $60,000

    Job OverviewWe are seeking a highly skilled technical support specialist to provide top-notch service to our clients via phone, email, and chat.The selected candidate will be responsible for managing incidents and requests within the ticketing system, performing daily follow-ups with end-users, resolving username and password problems,...

  • Front Desk Receptionist

    1 week ago

    San Nicolas Balas, Central Luzon, Philippines Freshwater Basin Resort Full time ₱150,000 - ₱200,000 per year

    Job description FWB Resort is looking for an individual to be positioned at the Front Desk office who is in charge of coordinating with relevant departments and providing support to the management by answering inquiries and concerns of clients and prospects, coordinating with other departments in order to deliver quality and dependable resort services,...

  • Product Operations Specialist

    1 day ago

    San Fernando, Central Luzon, Philippines beBeeOperations Full time ₱600,000 - ₱850,000

    Job Title: Product Operations SpecialistThe company seeks an experienced Product Operations Analyst to join its team. The ideal candidate will be responsible for researching tasks in a proprietary platform to streamline healthcare administration processes.Nordic, a leading provider of technology and digital transformation solutions, is dedicated to...

  • Technical Support Specialist

    1 week ago

    San Fernando, Central Luzon, Philippines Viventis Search Asia Full time ₱50,000 per year

    Hiring:Technical Support Specialist (Help Desk and Hardware Support)San Fernando, PampangaIndustry: Fin-TechSalary: Up to PHP 50,000.00Key Responsibilities:Provide first-line technical support via phone, email, chat, and in-person assistance.Diagnose and resolve issues related to hardware (computers, printers, mobile devices) and software.Support end-users...