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Area Manager

1 week ago

Manila, National Capital Region, Philippines Shopee Full time
About the Role

In this challenging and rewarding role as Area Manager - Regional Hub Specialist, you will play a critical part in ensuring the smooth operation of our regional hubs. Reporting to the [insert reporting manager], you will be responsible for managing a team of hub leads and area fleet leads within your assigned region.

Your primary focus will be on enforcing procedures and regulations across assigned hubs, leading dispute resolution within and outside the team, and driving improvement in key performance indicators (KPIs) such as productivity, quality, service level, and stakeholder satisfaction.

You will also collaborate closely with the Operations team to enhance internal processes and Service Level Agreements (SLAs), while continuously identifying opportunities for growth and efficiency improvements. Additionally, you will be responsible for implementing new processes and developing talent within your team.

This is a fantastic opportunity for a seasoned logistics professional who thrives in fast-paced environments and has a passion for building high-performing teams.

  • Main Responsibilities:
  • Oversee the performance of hub leads and area fleet leads within your assigned region
  • Enforce procedures and regulations across assigned hubs
  • Lead dispute resolution within and outside the team
  • Drive improvement in KPIs for staff productivity, quality, service level, and stakeholder satisfaction
  • Collaborate with the Operations team to enhance internal processes and SLAs
  • Implement new processes
  • Develop talent within your team
Key Requirements
  • Bachelor's Degree or higher in a related field
  • At least 5 years of experience in logistics, preferably with FMCG or 3PL experience
  • Leadership experience in a division or team
  • Process-driven individual
  • Data analysis experience, particularly in performance management
  • Background in Industrial and Process Engineering (advantage)
  • Familiarity with Six Sigma, Kaizen, and other quality principles/best practices (advantage)
  • Strong communication and listening skills
  • Able to manage teams remotely
  • Strong multitasking skills

Please note that owning a vehicle for transportation between hubs is required for this role.