Network Support Specialist for Optical Transport and Switching Systems
7 days ago
We are seeking a talented Technical Support Professional to join our team as an Associate, Global Technical Support. In this role, you will provide system level pre & post-sales support for CIENA's Customer base.
You will work closely with internal customer-facing teams to manage customer issues and provide on-call duties 24x7 when required. The ideal candidate will have a strong background in telecommunications, with experience in operation, maintenance and troubleshooting of fiber optic transport systems and associated technologies.
Responsibilities:
- Provide system level pre & post-sales support for CIENA's Customer base.
- Remote or on-site testing, troubleshooting and technical support for CIENA products.
- Work closely with internal customer-facing teams to manage customer issues.
- Provide on-call duties 24x7 when required.
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