Optical Network Engineer

3 days ago


Manila, National Capital Region, Philippines Ciena Full time

Ciena's approach to technology and humanity-driven business priorities empowers our employees to prioritize their passions, growth, wellbeing and belonging in a personalized and flexible work environment. Our Technical Support Engineers report to the Optical Support Manager and provide system level pre & post-sales support for CIENA's Customer base.

Key Responsibilities:

  • Provide remote technical support (via telephone or online) for identified CIENA products 24x7 when required.
  • Manage technical support cases/tickets end to end.
  • Collaborate with internal customer-facing teams to resolve customer issues.
  • Perform the function of Customer Lead Engineer (CLE) when assigned for specific accounts.

Your Impact:

  • Utilize debug tools and lab research to aid Customers' technical problems and recover necessary information for escalation.
  • Communicate with Design and Supply Chain on problems/issues found in the field.
  • Work with Quality Assurance, Design, Product Management, Technical Publications, and Training to provide Customer feedback.


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