Technical Support Professional for Converged Packet Optical Systems
4 days ago
We are looking for a talented System Level Support Engineer to join our team. As an Associate, Global Technical Support, you will be responsible for providing technical support for CIENA's Customer base.
You will work closely with internal customer-facing teams to manage customer issues and provide on-call duties 24x7 when required. The ideal candidate will have a strong background in telecommunications, with experience in operation, maintenance and troubleshooting of fiber optic transport systems and associated technologies.
Responsibilities:
- Provide technical support for CIENA products via telephone or online.
- Manage technical support cases/tickets end to end.
- Attend maintenance windows when needed.
- Be able to accept on-call duties outside of normal business hours including weekend and public holiday shifts when required.
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Manila, National Capital Region, Philippines Ciena Corporation Full timeAbout the Job:We are seeking a talented Technical Support Professional to join our team as an Associate, Global Technical Support. In this role, you will provide system level pre & post-sales support for CIENA's Customer base.You will work closely with internal customer-facing teams to manage customer issues and provide on-call duties 24x7 when required. The...
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